Tech Integration Support Analyst - High-Impact (Hybrid)

RiseMe; Reston (VA); Hybrid; USD 79,000 - 97,000; Full time

Job summary

Fannie Mae in the United States is seeking an Associate-level Technical Integration Support Analyst to help monitor customer support requests, identify product errors, and assist with troubleshooting under supervision. You will collaborate with development teams to deploy updates and maintain common hardware and software, gaining experience across core technologies such as Firewalls, SFTP, REST, and SOAP.

This role emphasizes curiosity, adaptive learning, and effective communication to translate

Qualifications

• Bachelor’s Degree or equivalent.
• Manage support cases/tickets, following escalation procedures, performing root cause analysis, and creating Knowledge Articles.
• Present moderately complex information clearly to various audiences.

Responsibilities

• Monitor and respond to ticketing system requests for critical or systematic errors in products.
• Troubleshoot product errors and recommend solutions, escalating when needed.
• Work with development groups to deploy updates.
• Install and maintain common technology hardware and software.

Skills

Support operations

Effective communication

Problem diagnosis

Technical acumen

Stakeholder engagement

Systems thinking

Information gathering

Data analysis

Education

Bachelor's degree

Tools

Firewalls

SFTP

REST

SOAP

Gateways

Networks

Job description

Fannie Mae in the United States is seeking an Associate-level Technical Integration Support Analyst to help monitor customer support requests, identify product errors, and assist with troubleshooting under supervision. You will collaborate with development teams to deploy updates and maintain common hardware and software, gaining experience across core technologies such as Firewalls, SFTP, REST, and SOAP.

This role emphasizes curiosity, adaptive learning, and effective communication to translate