Tech Support Analyst: Windows/Mac Helpdesk, Flexible Hours

Milton Academy; Milton (MA); On-site; USD 36,000 - 41,000; Full time

Job summary

Milton Academy is seeking a Junior Technical Support Analyst to provide technical support, service, and training to faculty, students, and staff across a wide range of technology needs. This role serves as a key point of contact for the Helpdesk and supports users with desktop and laptop computers, tablets, applications, peripherals, and network-based services.

The Junior Technical Support Analyst will troubleshoot technical issues, respond to Helpdesk calls and requests, and assist community

Qualifications

• At least 1–3 years of experience supporting desktop and laptop hardware, OSes and common applications.
• Advanced knowledge of Windows operating systems and MacOS experience preferred.
• Ability to diagnose and resolve hardware, software, and connectivity issues.
• Strong customer service skills and clear communication with a diverse user community.

Responsibilities

• Install, configure, maintain, repair and upgrade computer software, computer hardware, and related peripherals.
• Provide tier-one support for faculty, staff, and student computers and devices. Troubleshoot and resolve hardware, software, and OS problems; document resolutions.
• Maintain Help Desk records and inventory; track replacements and depreciation as appropriate.
• Work with user communities to assess and mitigate impact of hardware/software changes.
• Communicate technical information clearly to non-technical users and provide training as needed.

Skills

Desktop support

Windows troubleshooting

MacOS experience

Customer service

Education

B.S./B.A. or equivalent experience

A+ certification

Job description

Milton Academy is seeking a Junior Technical Support Analyst to provide technical support, service, and training to faculty, students, and staff across a wide range of technology needs. This role serves as a key point of contact for the Helpdesk and supports users with desktop and laptop computers, tablets, applications, peripherals, and network-based services.

The Junior Technical Support Analyst will troubleshoot technical issues, respond to Helpdesk calls and requests, and assist community