Junior Technical Support Analyst

Milton; Milton (MA); Hybrid; USD 74,501,000 - 85,962,000; Full time

Job summary

Milton Academy in Milton, MA is seeking a Junior Technical Support Analyst to assist faculty, students, and staff with a wide range of technology needs. You will troubleshoot, resolve hardware and software issues, and support desktop, laptop, tablet devices, applications, and network services.

The role emphasizes strong customer service, clear communication, and willingness to help users build confidence in using technology across a diverse community.

Qualifications

• A strong commitment to customer service is essential.
• The ideal candidate is patient, approachable, and enjoys working with a diverse community of users with varying levels of technical experience.
• This person should be comfortable explaining technology clearly and helping others build confidence in solving technology-related challenges.

Responsibilities

• Diagnose and repair hardware and software issues on Apple, Chrome, and Windows devices.
• Support a variety of related peripherals and technology tools.
• Respond to Helpdesk calls and requests and assist community members in resolving issues.

Skills

Helpdesk experience

Customer service

Troubleshooting

Technical communication

Tools

Apple devices

Windows devices

Chrome devices

Peripherals

Job description

Milton Academy is seeking a Junior Technical Support Analyst to provide technical support, service, and training to faculty, students, and staff across a wide range of technology needs.

This role serves as a key point of contact for the Helpdesk and supports users with desktop and laptop computers, tablets, applications, peripherals, and network-based services. The Junior Technical Support Analyst will troubleshoot technical issues, respond to Helpdesk calls and requests, and assist community members in resolving hardware, software, and connectivity problems.

Responsibilities include diagnosing and repairing hardware and software issues on Apple, Chrome, and Windows devices, as well as supporting a variety of related peripherals and technology tools.

A strong commitment to customer service is essential. The ideal candidate is patient, approachable, and enjoys working with a diverse community of users with varying levels of technical experience. This person should be comfortable explaining technology clearly and helping others build confidence in solving technology-related challenges.

Salary Range: $26 - $30 per hour, based on experience and qualifications.