Tech Support Analyst – POS & Retail Systems (Contract)

Inceed, L.L.C.; Oklahoma; In loco; USD 39.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

Disability insurance (short/long term)

Paid time off and 401k

Weekly pay via direct deposit or pay卡

Descrizione del lavoro

Inceed, in partnership with a great company, is seeking a Technology Support Analyst to join their team in Oklahoma City. This contract role focuses on resolving application, hardware, and integration issues to keep store systems running smoothly in a multi-location restaurant environment.

You will provide daily support for food service applications and hardware, handle tickets, troubleshoot POS and KDS, and coordinate with store teams and vendors.

Competenze

• 2–5 years of hands-on technical support experience.
• Experience supporting store-level applications and hardware.
• Strong troubleshooting and incident resolution skills.
• Experience using IT ticketing systems.
• Ability to work independently and manage multiple priorities.
• Strong written and verbal communication skills.
• Ability to support nontechnical users effectively.
• Availability for after-hours and weekend support.

Mansioni

• Provide daily support for food service applications and hardware.
• Receive, prioritize, and resolve support tickets through completion.
• Troubleshoot POS, payment, kiosk, and KDS issues.
• Support back-office, inventory, and system integrations.
• Assist with end-of-day processing and sales reconciliation.
• Coordinate with store teams, vendors, and internal IT partners.
• Document recurring issues and recommend process improvements.
• Participate in an on-call support rotation.

Conoscenze

Technical support

POS systems

Troubleshooting

IT ticketing systems

Communication skills

Strumenti

KDS systems

POS terminals

Descrizione del lavoro

Inceed, in partnership with a great company, is seeking a Technology Support Analyst to join their team in Oklahoma City. This contract role focuses on resolving application, hardware, and integration issues to keep store systems running smoothly in a multi-location restaurant environment.

You will provide daily support for food service applications and hardware, handle tickets, troubleshoot POS and KDS, and coordinate with store teams and vendors.