Tech Support Analyst — Help Desk Pro

RubinBrown LLP

Denver (CO)

Hybrid

USD 52,000 - 78,000

Full time

3 days ago

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Job summary

RubinBrown LLP is seeking a Technology Support Analyst to join the Technology Services Help Desk. You’ll provide courteous, expert support to team members across locations, handling tickets via the system, remote access, desk-side support, and on-site visits.

Responsibilities include software/hardware troubleshooting, Windows and Office 365 support, VPN access, asset management, and documenting activities. Strong customer service, multitasking, and teamwork are essential in our Denver-based

Qualifications

Very strong customer service skills including verbal and written communications.
Superior time management skills with sense of urgency and proactive approach.
Excellent analytical and problem solving skills.
Self-motivated, results-oriented and accountable.

Responsibilities

Understand RubinBrown operations to align support with expectations.
Develop expertise in firm-specific software and tools.
Provide courteous support to all technology users across locations.
Support for remote access (VPN) and desk-side, phone, and email requests.
Troubleshoot hardware, software, and network issues; document activities in ticketing system.
Assist in researching, implementing, and documenting new technologies.