Lead customer service

SmartRecruiters, Inc.; Tallahassee (FL); Sur place; USD 17 000 - 24 000; Plein temps

Résumé du poste

Global Channel Management is seeking a candidate for a role in Florida who will utilize Avaya CMS and forecasting/scheduling tools to optimize call center performance. The position emphasizes strong analytical abilities and a deep understanding of call center metrics.

The role is a 6-month engagement offering hourly compensation at market rates, with a starting point of $15/hour. Training and performance evaluation are part of the onboarding process.

Qualifications

• 2 years of experience using Avaya CMS and forecasting/scheduling tools.
• Very strong analytical skills.
• In-depth understanding of call center metrics.

Connaissances

Avaya CMS

Forecasting tools

Scheduling tools

Analytical skills

Call center metrics

Description du poste

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

Qualifications

• 2 years of previous experience using Avaya (CMS) and/or forecasting and scheduling tools (Impact 360, Monet, etc.)
• Very strong analytical skills
• In-depth understanding of call center metrics

call center

Additional Information

$15/hr

6 months