Tech Startup Customer Care Specialist

Boxabl; North Las Vegas (NV); On-site; USD 26,174 - 31,684; Full time

Job summary

BOXABL in LAS VEGAS, NV is seeking a Customer Service Specialist to join our front-line team. You will manage inbound/outbound calls, texts, emails, and support tickets, delivering accurate information and a positive experience across channels.

The role requires 1–2 years of customer service experience, strong written and verbal communication, and comfort with CRM systems. You’ll collaborate across departments to solve issues and help investors and customers navigate BOXABL products.

Qualifications

• 1–2 years of customer service experience preferred.
• Excellent written and verbal communication skills.
• Organized, detail-oriented and able to multitask in a fast-paced setting.
• Proficient with CRM systems and multi-channel communication.

Responsibilities

• Serve as the initial contact for customers across phone, text, email, tickets and social channels.
• Deliver accurate, timely information and professional, empathetic service.
• Route requests to appropriate departments and document interactions in CRM.
• Support knowledge base improvements and cross-functional initiatives.

Skills

Excellent written and verbal comms

Highly organized

Problem-solving

Tech-savvy

Independent & collaborative

Customer service experience

Tools

CRM

Phone systems

Scheduling tools

Email sequences

Job description

BOXABL in LAS VEGAS, NV is seeking a Customer Service Specialist to join our front-line team. You will manage inbound/outbound calls, texts, emails, and support tickets, delivering accurate information and a positive experience across channels.

The role requires 1–2 years of customer service experience, strong written and verbal communication, and comfort with CRM systems. You’ll collaborate across departments to solve issues and help investors and customers navigate BOXABL products.