Tech Services Assistant Manager

ASM Global; Lincoln (NE); On-site; USD 70,000 - 95,000; Full time

Job summary

Legends Global, the leader in privately managed public assembly facilities, seeks a Tech Services Assistant Manager for Pinnacle Bank Arena in Lincoln, NE. You will oversee IT/AV operations, work hands-on in a fast-paced venue environment, and collaborate with cross-functional teams to support concerts, sports, and events.

In this role you will manage staff, coordinate with vendors, and ensure reliable technical systems, including networks, AV equipment, IPTV, and security integrations.

Qualifications

• Experience maintaining desktop and laptop computers.
• Proficient with Windows OS and Office 365; able to troubleshoot common issues.
• Basic routing and networking knowledge (Extreme/Cisco) required or beneficial.
• Experience with server maintenance and cabling, VM environments preferred.
• Networking device programming and firewall management experience a plus.
• Knowledge of AV integration and live event support is highly valued.

Responsibilities

• Assist the Tech Services Manager with scheduling and training staff.
• Maintain, repair, and inventory all network equipment including PCs, laptops, servers and switches.
• Provide help desk support for Windows OS and venue software.
• Administer Window Server 2016-2025 and VMware/HyperV environments.
• Maintain IP-based AV systems, including IPTV and video wall software.
• Coordinate with AV vendors and contractors for events and setups.
• Work extended hours including nights, weekends, and holidays as needed.
• Learn and navigate the facility's electrical, mechanical, and specialized systems.

Skills

Desktop maintenance

Windows support

Networking basics

Server maintenance

Extreme switch programming

Palo Alto Firewall

AV integration

IPTV systems

NDI knowledge

Blueprint reading

Job description

Job Title: Tech Services Assistant Manager

Location: Pinnacle Bank Arena, Lincoln, NE

Department: Operations

Reports To: Tech Services Manager

FLSA Status: Full-time, Salaried, Exempt

Summary

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Tech Services Assistant Manager at Legends Global / Pinnacle Bank Arena.

The Tech Services Assistant Manager supports the Tech Services Manager in overseeing all IT and AV operations at Pinnacle Bank Arena and Pinewood Bowl Theater. As a Tech Services Assistant Manager, you will be 'hands on' working in an IT and AV environment like few others. This is a challenging and fast-paced Industry where no two days are the same. You will be exposed to a unique blend of the IT and AV worlds, along with enjoying a variety of concerts, sporting, and miscellaneous events.

Essential Duties

• Assist the Tech Services Manager with scheduling and training staff
• Maintain, repair, and inventory all network equipment including PCs & laptops, peripherals, servers, switches.
• Provide help desk support for Windows OS versions, Office 365, and a variety of other venue specific software.
• Work in Window Server 2016-2025 Management and VMware/HyperV Virtual Servers.
• Update and maintain Allo VoIP Phone Systems.
• Help maintain parking garage systems, such as Amano McGann One
• Work with Avigilon Security Camera System and Acre Access Control.
• Work with IPTV solutions, such as VITEC; with 250+ set-top-boxes/TVs.
• Work with Network Device Interfaces (NDIs) and PTZ Robo Cams.
• Work with Samsung LED Video Wall software/hardware (MAGICINFO).
• Work with the PBA Wi-Fi Network. (600+ AP's, software/hardware).
• Work with scoreboard/ribbon board/Daktronics software/hardware.
• Work with Musco Sports, Lutron, and Douglas Lighting, and Sound software/hardware, along with the AV vendors/contractors as needed.
• Work with Allen and Health mixers and digital audio environments, such as DANTE
• Work extended and/or irregular hours including nights, weekends, and holidays, as needed.
• Work with clients, contractors, and other departments on tasks and projects.
• Maintain a growth mindset and a "do whatever it takes" attitude.
• Lead by example and encourage others along the way.
• Assist and troubleshoot any other items related to IT and AV as they arise, including sound and lights.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Work independently, exercising judgment and initiative.
• The Technology Services Assistant Manager is expected to live within 25 miles of the venue once hired

Skills Required

• Demonstrable proper knowledge and technique in the use and maintenance of desktop and laptop computers.
• Demonstrable proper knowledge and technique in the use of Microsoft Windows Software, Microsoft Office Products, Basic Routing and Networking (Extreme/Cisco), Basic Server Maintenance and Cabling.
• Extreme Managed Switch Programming a plus.
• Palo Alto Firewall experience a plus.
• Ability to learn and work the audio-visual sides of PBA, particularly all things basketball, including scoreboards, ribbon boards, basketball equipment such as OES score controllers, shot clocks, scorer's table and media table components.
• Demonstrable proper knowledge and use of all procedures, techniques, machines, materials, equipment, and tools used in technical construction and maintenance.
• Possess knowledge and experience in industry terminology, event-related services, facility capabilities and technical requirements for the types of events anticipated at the facility.
• Possess an understanding of facility's electrical, mechanical, and other systems.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Read and comprehend blueprints, drawings, and other related materials.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Meet physical demands of job, which entail climbing, lifting, and carrying.
• Be licensed and insured to operate a motor vehicle in the United States.
• Remain flexible and adjust to situations as they occur.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Work independently, exercising judgment and initiative.

Supervisory Responsibilities

• Assist the Tech Services Manager with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources department; addressing complaints and resolving problems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to