Tech Services Assistant Manager

ASM Global-SMG; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Legends Global / Pinnacle Bank Arena in Lincoln, NE, seeks a Tech Services Assistant Manager to support IT and AV operations for events. The role blends hands-on technical work with staff leadership and coordination with the Tech Services Manager.

You will oversee Windows/Office 365, virtualization, telecom, and AV systems across arena venues, ensuring reliable performance during concerts, games, and events.

Qualifications

• Bachelor’s degree or equivalent certifications and two years related experience or training.
• Strong IT/AV knowledge applicable to large venue operations.
• Capability to learn and manage a broad range of venue technology.

Responsibilities

• Lead, train, and support staff under the Tech Services Manager during events.
• Maintain, repair, and inventory network equipment including PCs, laptops, servers, switches.
• Provide help desk support for Windows OS versions and Office 365.
• Manage Windows Server and VMware/HyperV environments.
• Maintain Allo VoIP systems and integrate with venue tech.
• Coordinate AV/IT systems for venues and events.

Skills

IT operations

AV systems

Windows OS

Networking

Virtualization

Education

Bachelor’s degree or equivalent

Tools

Amano McGann One

Avigilon

Acre Access Control

VITEC

MAGICINFO

Daktronics

DANTE

Palo Alto Firewall

NDI

Job description

Job Title: Tech Services Assistant Manager

Location: Pinnacle Bank Arena, Lincoln, NE

Department: Operations

Reports To: Tech Services Manager

FLSA Status: Full-time, Salaried, Exempt

Summary Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Tech Services Assistant Manager at Legends Global / Pinnacle Bank Arena. The Tech Services Assistant Manager supports the Tech Services Manager in overseeing all IT and AV operations at Pinnacle Bank Arena and Pinewood Bowl Theater. As a Tech Services Assistant Manager, you will be ‘hands on’ working in an IT and AV environment like few others. This is a challenging and fast-paced Industry where no two days are the same. You will be exposed to a unique blend of the IT and AV worlds, along with enjoying a variety of concerts, sporting, and miscellaneous events.

Essential Duties

You will be actively involved with every technological product within the arena, which includes the following.

• Assist the Tech Services Manager with scheduling and training staff
• Maintain, repair, and inventory all network equipment including PCs & laptops, peripherals, servers, switches.
• Provide help desk support for Windows OS versions, Office 365, and a variety of other venue specific software.
• Work in Window Server 2016-2025 Management and VMware/HyperV Virtual Servers.
• Update and maintain Allo VoIP Phone Systems.
• Help maintain parking garage systems, such as Amano McGann One Work with Avigilon Security Camera System and Acre Access Control.
• Work with IPTV solutions, such as VITEC; with 250+ set-top-boxes/TVs.
• Work with Network Device Interfaces (NDIs) and PTZ Robo Cams.
• Work with Samsung LED Video Wall software/hardware (MAGICINFO).
• Work with the PBA Wi-Fi Network. (600+ AP’s, software/hardware).
• Work with scoreboard/ribbon board/Daktronics software/hardware.
• Work with Musco Sports, Lutron, and Douglas Lighting, and Sound software/hardware, along with the AV vendors/contractors as needed.
• Work with Allen and Health mixers and digital audio environments, such as DANTE.
• Work extended and/or irregular hours including nights, weekends, and holidays, as needed.
• Work with clients, contractors, and other departments on tasks and projects.
• Maintain a growth mindset and a “do whatever it takes” attitude.
• Lead by example and encourage others along the way.
• Assist and troubleshoot any other items related to IT and AV as they arise, including sound and lights.

Skills Required

• Demonstrable proper knowledge and technique in the use and maintenance of desktop and laptop computers.
• Demonstrable proper knowledge and technique in the use of Microsoft Windows Software, Microsoft Office Products, Basic Routing and Networking (Extreme/Cisco), Basic Server Maintenance and Cabling.
• Extreme Managed Switch Programming a plus.
• Palo Alto Firewall experience a plus.
• Ability to learn and work the audio-visual sides of PBA, particularly all things basketball, including scoreboards, ribbon boards, basketball equipment such as OES score controllers, shot clocks, scorer’s table and media table components.
• Demonstrable proper knowledge and use of all procedures, techniques, machines, materials, equipment, and tools used in technical construction and maintenance.
• Possess knowledge and experience in industry terminology, event-related services, facility capabilities and technical requirements for the types of events anticipated at the facility.
• Possess an understanding of facility’s electrical, mechanical, and other systems.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Read and comprehend blueprints, drawings, and other related materials.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Meet physical demands of job, which entail climbing, lifting, and carrying.
• Be licensed and insured to operate a motor vehicle in the United States.
• Remain flexible and adjust to situations as they occur.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Work independently, exercising judgment and initiative.

Supervisory Responsibilities

Assist the Tech Services Manager with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources department; addressing complaints and resolving problems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility, walking stooping, and bending as needed; to lift up to 50 pounds; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. This position may require working on a ladder or up on the building’s catwalk.

Education and/or Experience

Bachelor’s degree from an accredited four-year college or university/or Equivalent Certifications and two years related experience and/or training – or an equivalent combination of education or experience.

Note

Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.