Tech Service Desk Coordinator - Customer-Focused Support

Ledgent Technology; Chanhassen (MN); On-site; USD 30,307 - 35,817; Full time

Job summary

Ledgent Technology is seeking a Service Desk & Technical Support Coordinator in Minnesota to join our contract-to-hire team. You will serve as the central point between customers, field technicians, and internal teams, ensuring requests are documented, assigned, and resolved.

The ideal candidate has 1+ year in customer service or support, with foundational networking knowledge and strong communication skills.

Qualifications

• 1+ years of experience in customer service or related operational role.
• Must have either technical support experience or IT and networking education.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent organizational skills and attention to detail.

Responsibilities

• Receive, review, and prioritize incoming customer support requests.
• Create and maintain detailed service tickets and work orders within company systems.
• Monitor requests throughout the service lifecycle to ensure timely completion and adherence to service expectations.
• Communicate status updates, delays, and resolutions to customers in a professional and proactive manner.
• Escalate issues as needed and ensure critical requests receive appropriate attention.
• Schedule and dispatch field technicians for service activities across customer locations.
• Assist technicians in interpreting technical documentation and installation or troubleshooting procedures when needed.

Skills

Customer service

Service coordination

Dispatching

Help desk support

Multitasking

Communication

Education

IT or Networking education

Tools

Salesforce

CRM platforms

Service management platforms

Job description

Ledgent Technology is seeking a Service Desk & Technical Support Coordinator in Minnesota to join our contract-to-hire team. You will serve as the central point between customers, field technicians, and internal teams, ensuring requests are documented, assigned, and resolved.

The ideal candidate has 1+ year in customer service or support, with foundational networking knowledge and strong communication skills.