Customer-Centric Teller: Grow with a Tech-Driven Bank

Santander US; Union City (NJ); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US in New Jersey is seeking a Teller to assist customers with banking needs, process transactions, and uphold accuracy in cash handling. You will deliver outstanding service while following policies and protecting the branch from risk.

The ideal candidate has at least 6 months of cash handling and customer service experience, strong communication, and comfort with digital tools. Weekend and evening shifts may be required.

Qualifications

• 6+ Months Cash Handling experience.
• 6+ Months Demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalation concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.

Responsibilities

• Provide an elevated level of customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash Handling

Customer Service

Attention to Detail

Communication

Digital Tools

Multi-tasking

Teamwork

Education

High school diploma or GED

Job description

Santander US in New Jersey is seeking a Teller to assist customers with banking needs, process transactions, and uphold accuracy in cash handling. You will deliver outstanding service while following policies and protecting the branch from risk.

The ideal candidate has at least 6 months of cash handling and customer service experience, strong communication, and comfort with digital tools. Weekend and evening shifts may be required.