Tech-Savvy Store Associate & Device Repair Pro

Batteries Plus LLC; Nashua (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Vision, Dental Insurance

Life & AD&D Insurance

Short/Long-term Disability Insurance

401K with company match

Paid Time Off

Paid Holidays

Employee Discount

Sign-on Bonus

Job summary

Batteries Plus Bulbs in Nashua, NH, is hiring a full-time Store Associate/Device Repair Technician to help customers choose the right power and lighting solutions and to diagnose and repair devices. No experience?

Paid training and certification are provided. We offer a competitive hourly wage, a $2,000 sign-on bonus, and a comprehensive benefits package including medical, vision, dental, life/AD&D, disability, 401(k) with match, PTO, holidays, and employee discounts.

Qualifications

• Demonstrated technical aptitude and ability to learn new processes with minimal guidance.
• Attention to detail and ability to manage and track multiple commitments, effectively prioritize, follow up, and meet deadlines.
• Excellent communication and customer service skills; strong customer service focus; ability to inform, teach, and train.
• Working conditions are typical for a retail environment.
• This position requires the employee to regularly use hands to handle or touch electronic products and a computer.
• This position requires lifting up to 50 lb on a regular basis.

Responsibilities

• Greet customers, determine needs, and answer questions.
• Suggest add-on items, participate in retail store and commercial sales activities to achieve sales and profit goals.
• Ask questions to identify potential commercial customers.
• Operate computer/cash register to complete sales transactions with accuracy.
• Answer phones, assist callers, and ensure messages are relayed in a timely, accurate manner.
• Assist in achieving retail and commercial sales initiatives.
• Watch for loss prevention issues and inform management of any unusual activities.
• Function as a team player doing whatever is necessary to help attain company goals.
• Demonstrate a customer-first mentality.
• Install batteries, perform tests and tech work.
• Rebuild battery packs as needed.
• Repair smartphones, tablets, light fixtures and other devices as needed.
• Replace screens, batteries and other components on smartphones and tablets.
• Assist in all store operations responsibilities as assigned by Store Manager or Assistant Manager.
• Rotate and stock inventory.
• Load, unload, and deliver or arrange delivery of product to customers or via third party delivery companies.
• Organize daily recovery of displays to achieve full store appearance.
• Maintain retail shelf label pricing.
• Build displays; setting up & taking down shelves and fixtures.
• Prepare store for daily opening and closing including counting and reconciling register drawers.
• Maintain physical facility safety and appearance including: mowing lawn, removing snow, sweeping, mopping, and vacuuming floors.

Skills

Customer service

Troubleshooting

Technical aptitude

Communication

Team player

Tools

Phone repair tools

Battery testing equipment

Cash register

Job description

Batteries Plus Bulbs in Nashua, NH, is hiring a full-time Store Associate/Device Repair Technician to help customers choose the right power and lighting solutions and to diagnose and repair devices. No experience?

Paid training and certification are provided. We offer a competitive hourly wage, a $2,000 sign-on bonus, and a comprehensive benefits package including medical, vision, dental, life/AD&D, disability, 401(k) with match, PTO, holidays, and employee discounts.