Tech-Savvy Part-Time IT Lab Assistant

College of Southern Nevada

Las Vegas, Northern (NV, KY)

Hybrid

USD 23,000 - 32,000

Part time

14 days+

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Job summary

The College of Southern Nevada is seeking a Part-Time Assistant/Tech for the Office of Technology Services to support students in the computer lab, troubleshoot issues, and help maintain lab readiness on campus.

The role requires dependable, punctual individuals with basic IT knowledge, strong customer service, and the ability to lift equipment. On-site training will be provided, and the position reports to the OTS manager.

Qualifications

Must be dependable, punctual, and self-motivated, and able to work with minimal supervision.
Must demonstrate strong customer service skills (in-person and/or remote), including a positive and professional attitude.
Knowledge of computers, office applications, and internet usage (additional training will be provided).
Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.), along with strong writing skills.
Familiarity with calendar scheduling, internet searching, and document creation/editing.
Ability to physically transport and maintain equipment, including work under desks.
Ability to lift and transport 25-50+ lbs. repeatedly throughout the day.
Must maintain academic standing as required for continued employment.

Responsibilities

Assist in the computer lab front desk with computer station and/or printer issues or questions.
Troubleshoot basic hardware, software, and network connectivity problems on campus.
Configure equipment, inventory assets and peripherals, and maintain basic records of job activities.
Maintain organization and cleanliness of labs, office, and workbenches, which may include cleaning, vacuuming, and recycling boxes and packaging materials.
Set up and image devices for bench stock and/or support engineers, including assisting with transporting, installing, securing, and cable management of devices in classrooms, labs, and/or staff offices.
Perform bench stock inventory and reporting of all technological and non-technical equipment.
Assist with asset handling for surplus, salvage, moves, etc., under the supervision of OTS staff as needed.
Assist support engineers with customer-facing situations, including troubleshooting and resolving technical issues for faculty, staff, and students in lab and classroom environments (on-site training provided).
Answer questions and direct students, faculty, and staff to appropriate resources when inquiries are made in person or by phone.