Part - Time Lab and Back Office Tech - OTS - FY 2027

College of Southern Nevada; Las Vegas (NV); On-site; USD 17,000 - 28,000; Part time

Job summary

The College of Southern Nevada, Henderson campus, is seeking dependable, customer-focused part-time Lab and Back Office Tech to support the Technology Services team. Training will be provided; no prior IT experience required, but an interest in technology is helpful.

Role involves front-line lab support, assisting with basic computer questions, imaging and deploying equipment, and inventory management. Potentially split between lab and tech office as needed.

Qualifications

• Dependable, punctual, able to work independently
• Willingness and ability to learn new technology, tools, and procedures
• Ability to communicate effectively and provide courteous, professional customer service
• Ability to follow procedures and maintain confidentiality
• Basic proficiency with Word, Excel, Outlook
• Ability to perform basic Internet research and document editing

Responsibilities

• Provide front-line support for the computer lab during operating hours
• Assist students, faculty, and staff with basic computer, printer, account, and tech questions
• Monitor lab equipment and ensure resources are available and functioning
• Assist with imaging, configuring, and deploying computers and other tech equipment
• Assist with inventory labeling, tracking and organization of equipment
• Maintain clean, organized, and safe work areas

Skills

Basic computer knowledge

Education

IS 101 or equivalent IT course

Tools

Microsoft Office

Job description

Part - Time Lab and Back Office Tech - OTS - FY 2027

Job Description

The Office of Technology Services (OTS) in Henderson campus at theCollege of Southern Nevada is seeking dependable, customer-focusedindividuals to provide part-time support to our Technology Servicesteam.

This position is ideal for someone who has an interest intechnology and wants to gain practical, hands-on experience in aneducational technology environment. Candidates may have previousIT, customer service, or computer-related experience, but priorprofessional IT experience is not required. Training will beprovided on CSN's technology, tools, systems, and processes.

Whether you are an IT student looking for practical experience orsomeone with a general interest in technology and a willingness tolearn, this position provides an opportunity to develop valuabletechnical and customer service skills while supporting the CSNcommunity.

Depending on the needs of the department and the candidate's skillsand interests, this position may provide support in the computerlab, the technology office/back shop, or both.

Position Responsibilities

• Provide front-line support and oversight of the computer labduring operating hours.
• Assist students, faculty, and staff with basic computer,printer, account, and technology-related questions.
• Monitor the computer lab and help ensure equipment, workspaces,and technology resources are available and functioningproperly.
• Answer questions and direct students, faculty, and staff toappropriate resources when inquiries are made in person or byphone.
• Assist OTS technicians with basic troubleshooting of hardware,software, printer, and network connectivity issues.
• Assist with preparing, configuring, imaging, and deployingcomputers and other technology equipment. Training will beprovided.
• Assist technicians with installing, transporting, securing, andcable-managing computers and other technology equipment inclassrooms, labs, and staff offices.
• Assist with inventory, labeling, tracking, and organization oftechnology equipment and peripherals.
• Assist with the preparation and organization of equipment forsurplus, salvage, moves, and other technology-relatedactivities.
• Maintain organized, clean, and safe work areas, includingworkbenches, storage areas, and office spaces.
• Assist with receiving, organizing, and maintaining bench stockand technology supplies.
• Maintain basic records of work performed and equipmenthandled.
• Assist OTS staff with customer-facing technical support andtroubleshooting in lab, classroom, and office environments.
• Perform other related duties as assigned.

Required Qualifications

• Dependable, punctual, responsible, and able to workindependently with minimal supervision.
• Basic knowledge of computers, common software applications, andInternet use.
• Willingness and ability to learn new technology, tools, andprocedures.
• Ability to communicate effectively and provide courteous,professional customer service.
• Ability to prioritize tasks and manage multipleresponsibilities.
• Ability to follow established procedures and maintainconfidentiality when working with technology and customerinformation.
• Basic proficiency with Microsoft Office applications such asWord, Excel, and Outlook.
• Ability to perform basic Internet research and create or editdocuments.
• Ability to maintain a clean, organized, and safe workenvironment.
• Ability to physically move and handle computer equipment andrelated materials, including working under desks whennecessary.
• Ability to lift and transport equipment weighing approximately25-50+ pounds, with or without reasonable accommodation.
• Must maintain required academic standing to remain eligible forstudent employment, where applicable.

Professional IT experience is not required. On-the-job trainingwill be provided.

Preferred Qualifications

• Current CSN student pursuing or interested in pursuing adegree, certificate, or career in Information Technology, ComputerScience, Cybersecurity, Networking, or a related field.
• Previous experience working with computers, technology, ortechnical equipment.
• Previous customer service, help desk, retail, or otherpublic-facing experience.
• Successfully completed IS 101 or an equivalent computer/ITcourse.
• Experience troubleshooting basic computer hardware or softwareissues.
• Familiarity with Windows, macOS, Microsoft 365, printers, orother common technology.
• CompTIA A+, Network+, Security+, Cloud+, Microsoft, Apple, HDI,or other relevant certifications.
• Previous employment, internship, volunteer, or classroomexperience in an IT-related environment.
• Faculty or professional letter of reference.

What You'll Gain

This position provides an opportunity to gain hands-on experiencesupporting technology in a higher-education environment whileworking alongside experienced OTS technicians. Employees willreceive training on CSN's technology, tools, procedures, andsupport processes.

• Computer lab operations and customer support.
• Hardware and software troubleshooting.
• Computer imaging and deployment.
• Technology equipment installation.
• Asset inventory and management.
• Classroom and laboratory technology support.
• Help desk and customer service practices.
• IT equipment preparation and lifecycle management.

Exempt

No

Full-Time Equivalent

48.8%

Required Attachment(s)

To be considered for this position, upload the following documentsto your application:

• Resume - List a detailed description of the major duties thatyou performed as part of each job.
• Cover Letter
• Any IT Certification (Optional)

NSHE - INTERNAL APPLICANTS PLEASE NOTE

CSN employees or employees within the Nevada System of HigherEducation (NSHE) MUST use the "Browse Jobs" process within Workdayto find and apply for jobs at CSN and other NSHE Institutions. Onceyou log into Workday, type "Browse Jobs" in the search box whichwill navigate to the internal job posting site. Locate thisspecific job posting by typing the requisition number in the searchbox. If you complete an application outside of the internalapplication process and apply as an external candidate, yourapplication will no longer be considered at the time of minimumqualification review. In order to prevent the disqualification ofyour application, you will need to reapply as an internal candidatebefore 11:59 pm the day prior to the position close date.

Posting Close Date

06/30/2027

Note to Applicant

Applicants should fully describe their qualifications andexperience with specific reference to each of the minimum andpreferred qualifications. The search committee will use thisinformation during the initial review of applicationmaterials.

All document(s) must be received by 11:59 p.m. the day prior to theclosing date posted on the job announcement.

This position may require that a criminal background check beconducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions in theNevada System of Higher Education may be required to demonstratethe ability to perform job-related tasks.

Schedules are subject to change based on organizationalneeds.

CSN is responsive to serving the educational needs of a diverse andever-changing community. CSN employs only U.S. citizens and aliensauthorized to work in the U.S. CSN does not sponsor aliens applyingfor faculty, professional staff, or management positions (H-1BVisas) in the absence of exceptional circumstances as defined bythe USCIS.

To apply, visit https://nshe.wd1.myworkdayjobs.com/en-US/CSN-External/job/CSN---Henderson-Campus/Part---Time-Lab-and-Back-Office-Tech---OTS---FY-2027_R0153271

About Us

The College of Southern Nevada (CSN) creates opportunities andchanges lives through access to quality teaching, services, andexperiences that enrich our diverse community. CSN has three maincampuses in Las Vegas, North Las Vegas and Henderson and multiplesites and centers.

The Nevada System of Higher Education (NSHE) is committed toproviding a place of work and learning free of discrimination onthe basis of a person's age, disability, whether actual orperceived by others (including service-connected disabilities),gender (including pregnancy related conditions), military status ormilitary obligations, sexual orientation, gender identity orexpression, genetic information, national origin, race, orreligion. je-ccf55d1a267144b4bc6f6711b7aae91a