Tech Lab & Help Desk Support Associate

University of Nevada, Las Vegas (UNLV); Town of Texas (WI); On-site; USD 17,000 - 25,000; Part time

Job summary

College of Southern Nevada (CSN) is seeking dependable, part-time staff to support Technology Services on the Henderson campus. No prior professional IT experience is required; training will be provided.

You will gain hands-on experience in an educational tech environment while assisting students, faculty, and staff with computer Lab and technology needs. This role may support in the computer lab or the technology office and involves helping with setup, imaging, deployment, and basic

Qualifications

• Dependable, punctual, and able to work independently.
• Basic knowledge of computers and common software.
• Willingness to learn new technology, tools, and procedures.
• Ability to communicate effectively and provide courteous, professional customer service.
• Ability to prioritize tasks and manage multiple responsibilities.
• Ability to follow procedures and maintain confidentiality with technology and customer information.
• Basic proficiency with Microsoft Office applications such as Word, Excel, and Outlook.
• Ability to lift and transport equipment weighing 25–50+ pounds.

Responsibilities

• Provide front-line support and oversee the computer lab during operating hours.
• Assist students, faculty, and staff with basic computer, printer, account, and technology questions.
• Monitor the computer lab and ensure equipment, workspaces, and technology resources are available and functioning.
• Answer questions and direct users to appropriate resources in person or by phone.
• Assist OTS technicians with basic hardware, software, printer, and network troubleshooting.
• Assist with preparing, configuring, imaging, and deploying computers and other equipment.
• Assist with installing, transporting, securing, and cable-managing equipment in classrooms, labs, and offices.
• Assist with inventory, labeling, tracking, and organization of technology equipment and peripherals.
• Prepare and organize equipment for surplus, salvage, moves, and other activities.
• Maintain clean, organized, and safe work areas.

Skills

Customer service

Communication

Independence

Basic computer skills

Microsoft Office

Heavy lifting

Education

Enrollment as CSN student

High school diploma or equivalent

Tools

Windows

macOS

Printers

Job description

College of Southern Nevada (CSN) is seeking dependable, part-time staff to support Technology Services on the Henderson campus. No prior professional IT experience is required; training will be provided.

You will gain hands-on experience in an educational tech environment while assisting students, faculty, and staff with computer Lab and technology needs. This role may support in the computer lab or the technology office and involves helping with setup, imaging, deployment, and basic