Online Support Representative (Fully Remote)

Luxury Presence; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Luxury Presence, a growth platform for real estate professionals, is seeking a Technical Customer Support Specialist in the United States. You will assist customers with issues and requests, guiding them through product features and resolving queries via Salesforce chat and email.

Ideal candidates have experience in technical customer support, familiarity with Salesforce or similar help desk tools, and strong communication, problem-solving, and multitasking abilities to analyze and report

Qualifications

• Experience as a Technical Customer Support Specialist or similar role.
• Knowledge of help desk software like Salesforce and technical web standards.
• Excellent communication, problem-solving, and multitasking skills.

Responsibilities

• You will assist customers with issues and requests regarding our products and services.
• Respond to customer requests via Salesforce chat and email in a timely manner.
• Identify customer needs and help them use specific product features.
• Analyze and report product issues to the Product Team.

Skills

Excellent communication

Problem-solving

Multitasking

Tools

Salesforce

Help desk software

Job description

• You will assist customers with issues and requests regarding our products and services.
• You will resolve queries, execute website requests, and guide clients through features.

What You'll Be Responsible For:

• Respond to customer requests via Salesforce chat and email in a timely manner.
• Identify customer needs and help them use specific product features.
• Analyze and report product issues to the Product Team.

What We're Looking For:

• Experience as a Technical Customer Support Specialist or similar role.
• Knowledge of help desk software like Salesforce and technical web standards.
• Excellent communication, problem-solving, and multitasking skills.

Luxury Presence

Luxury Presence is an AI growth platform for real estate professionals. It is a Series C company with over 90,000 users, ranked on Inc. 5000 and recognized as a Best Place to Work.