Tech-Savvy Fiber Internet Support Specialist

Wire3; Daytona Beach (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid sick leave

Paid holidays

401(k) match

Job summary

Wire 3 is seeking a Customer Service Representative to be the front line of support in Daytona Beach, FL. You will handle inbound calls, chats, and inquiries, diagnose issues, and guide customers through solutions with clear instructions.

This role emphasizes a friendly, professional attitude and the ability to navigate our ordering system and billing questions. It is a full-time position with hourly pay around $21, offering growth within a fast-growing internet provider.

Qualifications

• High school diploma or equivalent is required.
• Two or more years in a technology-focused customer service role.
• Certifications or coursework in networking/IT support is a plus.

Responsibilities

• Answer customer phone calls, chats, and texts regarding service issues and billing inquiries.
• Create and manage support tickets in the ticketing system.
• Assist customers by navigating the order system and providing service information.
• Handle inquiries from non-customers about Wire 3’s installations and services.
• Work shifts as listed: 7:00 AM–11:00 PM, 7 days a week.

Skills

Tech-focused customer service

Wi-Fi knowledge

IP networking basics

Multitasking

CRM/help desk software

PC and Mac troubleshooting

Excellent communication

Education

High school diploma or equivalent

2+ years tech customer service

Tools

Help desk software

CRM systems

Windows/macOS troubleshooting

Job description

Wire 3 is seeking a Customer Service Representative to be the front line of support in Daytona Beach, FL. You will handle inbound calls, chats, and inquiries, diagnose issues, and guide customers through solutions with clear instructions.

This role emphasizes a friendly, professional attitude and the ability to navigate our ordering system and billing questions. It is a full-time position with hourly pay around $21, offering growth within a fast-growing internet provider.