Tech-Savvy Fiber Customer Support Specialist

Bluepeak; Sioux Falls (SD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Annual bonus

Benefits package

Vacation & holidays

Professional development

Employee discounts

Job summary

Bluepeak is seeking a Customer Care Specialist to handle inbound service calls across cable, internet, and phone products. You will learn Bluepeak’s offerings and clearly convey them to customers.

Responsibilities include billing support, troubleshooting internet and video issues, and guiding customers through account options. Strong communication and a willingness to learn are essential.

Qualifications

• At least one year of customer service experience.
• Must possess a high school diploma, and technical education beyond high school is strongly preferred.
• Must be able to complete a background check and a drug test prior to employment.
• Must possess excellent communication skills and be able to communicate and present effectively on the telephone.
• Must possess the ability to learn basic troubleshooting.

Responsibilities

• Take inbound service calls for customer service, cable, phone, and internet issues as well as sales-related calls.
• Educate customers on billing cycles, payments, due dates, and plan changes.
• Analyze accounts and identify opportunities to offer additional services.
• Recommend features, benefits, and value of Bluepeak products to customers.
• Troubleshoot cable, internet, and phone issues and assist with setup where needed.

Skills

Customer service

Call center

Communication skills

Billing

Technical troubleshooting

Windows/Mac support

Education

High school diploma

Technical education

Tools

Billing system

Word processing

Internet/email tools

Job description

Bluepeak is seeking a Customer Care Specialist to handle inbound service calls across cable, internet, and phone products. You will learn Bluepeak’s offerings and clearly convey them to customers.

Responsibilities include billing support, troubleshooting internet and video issues, and guiding customers through account options. Strong communication and a willingness to learn are essential.