Copier & Print Help Desk Specialist – Fast-Paced Tech
Morris Business Solutions
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Benefits offered by this job
Job summary
Morris Business Solutions is seeking a reliable Copier Help Desk Specialist to support customers and internal teams with copier, printer, and multifunction device issues. The role emphasizes troubleshooting, rapid problem solving, and strong customer service in a fast-paced environment.
The candidate will handle first-level support via phone, email, or ticketing, diagnose common issues, and guide users through steps while documenting tickets for leadership reporting.
Qualifications
- High school diploma or equivalent required; associate degree or technical cert preferred.
- 2+ years in help desk or copier/printer support is preferred.
- Basic networking concepts (IP addresses, drivers, print queues) understood.
Responsibilities
- Provide first-level technical support for copiers, printers, and multifunction devices via phone, email, or ticketing system.
- Diagnose and resolve hardware, software, and connectivity issues.
- Guide users through troubleshooting steps and basic maintenance.
- Escalate complex issues to field technicians or senior staff when needed.
- Document and update support tickets accurately, and assist with device setup and network configuration.
Skills
Education
Tools
Job description
Morris Business Solutions is seeking a reliable Copier Help Desk Specialist to support customers and internal teams with copier, printer, and multifunction device issues. The role emphasizes troubleshooting, rapid problem solving, and strong customer service in a fast-paced environment.
The candidate will handle first-level support via phone, email, or ticketing, diagnose common issues, and guide users through steps while documenting tickets for leadership reporting.
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