Tech-Savvy Branch Banker - Customer-First Service

JPMorgan Chase & Co.; Rockford (IL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Job summary

Chase is seeking an Associate Banker at the State and Mulford Branch in Rockford, IL. This full-time role focuses on welcoming clients, opening accounts, and delivering high-touch service using Chase’s digital tools.

You will build trusted relationships, educate clients on products, handle routine transactions, and support branch operations while adhering to policies. A high school diploma is required and prior client-service experience is helpful.

Qualifications

• High school diploma or GED required.
• Customer-service experience preferred.
• Ability to learn products and procedures quickly.

Responsibilities

• Greet clients, manage lobby flow, and welcome them into the branch.
• Open new accounts and service existing ones while following policies.
• Assist with everyday transactions using digital tools.
• Build relationships and collaborate with the team to meet client goals.
• Support branch operations and cash-handling procedures.

Skills

Client service

Relationship building

Effective communication

Attention to detail

Team collaboration

Education

High school diploma or GED

Tools

Chase Mobile App

Chase.com

ATM usage

Job description

Chase is seeking an Associate Banker at the State and Mulford Branch in Rockford, IL. This full-time role focuses on welcoming clients, opening accounts, and delivering high-touch service using Chase’s digital tools.

You will build trusted relationships, educate clients on products, handle routine transactions, and support branch operations while adhering to policies. A high school diploma is required and prior client-service experience is helpful.