Automotive Service Advisor

Lexus-of-Maplewoo; Maplewood (MN); On-site; USD 55,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products/services/vehicle

Growth Opportunities

Job summary

Napleton Lexus of Maplewood, part of Ed Napleton Automotive Group, seeks a Service Advisor to liaison with customers and technicians, presenting repair recommendations and keeping customers informed. The role emphasizes service excellence in a fast-paced service lane.

The group spans 25+ brands and 50+ dealerships, offering growth opportunities, comprehensive benefits, and an incentive-based pay structure that aims to maximize earnings for skilled advisors.

Qualifications

• Exceptional customer service skills.
• Tech savvy—able to learn and utilize technology.
• Previous automotive Service Advisor experience is a plus but not required.
• Willingness to undergo a background check in accordance with local law/regulations; 18+ years of age required.

Responsibilities

• Work with customers to ensure maintenance needs are met.
• Write repair orders with transparent cost and time estimates.
• Provide timely communication and update customers throughout the process.
• Communicate with technicians and parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.

Skills

Customer service

Tech savvy

Background check

Age 18+

Automotive industry knowledge (plus)

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton Lexus of Maplewood, the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Potential pay range of $55,000-$110,000 per year. This includes incentive-based pay, so your skills and efforts drive your income.
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws