Tech Sales Support & Customer Experience Specialist

Intertek Group; Kentwood (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

PTO – vacation and sick time

Tuition reimbursement

Job summary

Intertek is seeking a Customer Experience Specialist in Kentwood, MI to support the Transportation Technologies team. You will manage inbound quote requests, generate pricing, develop proposals, and maintain professional client communication throughout the sales process.

The role involves data reporting, account follow-up, and analysis of quote activity to drive business growth. Onsite schedule is 8-5 Monday-Friday, with potential Hybrid after training.

Qualifications

• 1+ years of customer service or sales experience.
• Ability to articulate capabilities to diverse audiences.
• Must have superior interpersonal skills.
• Follow safety practices and policies at work.
• Able to multi-task in a fast-paced environment.
• Strong time management and organizational skills.

Responsibilities

• Respond to all inbound quote requests and log information into CRM.
• Communicate with clients to ensure requests are understood and timely.
• Generate pricing for quotes using pricing tools and templates.
• Develop standard pricing tables and proposal templates.
• Follow-up on outstanding quotes and aged accounts.
• Perform data reporting and assist leadership on quote activity.

Skills

Customer service

Sales experience

Communication skills

Interpersonal skills

Time management

Attention to detail

Presentation skills

Adaptability

Education

HS Diploma or GED

Bachelor’s degree preferred

Job description

Intertek is seeking a Customer Experience Specialist in Kentwood, MI to support the Transportation Technologies team. You will manage inbound quote requests, generate pricing, develop proposals, and maintain professional client communication throughout the sales process.

The role involves data reporting, account follow-up, and analysis of quote activity to drive business growth. Onsite schedule is 8-5 Monday-Friday, with potential Hybrid after training.