Tech Repair Pro - Diagnostics & Device Fix

Best Buy; Mentor (OH); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy's Mentor, OH Geek Squad Advanced Repair Technician (Agent) role involves working at the local Best Buy store to diagnose, repair and support customers' devices. You’ll troubleshoot, provide recommendations, and collaborate with fellow Agents to ensure high-quality outcomes for in-store and phone support.

You’ll maintain documentation, stay current with certifications, and adapt to a fast-paced environment while delivering excellent customer experiences.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics
• Ability to work a flexible schedule including holidays, nights and weekends

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnosing tech issues

Troubleshooting

Consumer electronics knowledge

Job description

Best Buy's Mentor, OH Geek Squad Advanced Repair Technician (Agent) role involves working at the local Best Buy store to diagnose, repair and support customers' devices. You’ll troubleshoot, provide recommendations, and collaborate with fellow Agents to ensure high-quality outcomes for in-store and phone support.

You’ll maintain documentation, stay current with certifications, and adapt to a fast-paced environment while delivering excellent customer experiences.