Tech Programs Lead: Delivery, Strategy & AI-Driven SDLC

servicetitan; United States; Remote; USD 126,000 - 202,000; Full time

Benefits offered by this job

Flexible time off

Bonusly & recognition

Wellness benefits

Parental leave & fertility support

Job summary

ServiceTitan is seeking a Senior Technical Program Manager to drive measurable results across key product and technology initiatives, shaping goals and roadmaps to ensure shipping, working software for customers.

You bring deep technical program management experience, lead engineering teams through trade-offs, and align stakeholders across time zones to deliver complex programs at scale.

Qualifications

• Proven technical program management experience delivering measurable results across complex, cross-functional programs at scale.
• Strong ability to define goals and roadmaps for major product and technology initiatives.
• Experience guiding engineering teams through architecture decisions and trade-offs.

Responsibilities

• Define and guide high-level goals and roadmaps for major product and technology programs, from conception through release into production.
• Shape investment decisions on where the org spends engineering time, backed by data.
• Monitor and communicate progress against goals, surfacing risk early and reporting status clearly to executive stakeholders.
• Lead technical conversations directly with engineering teams, grounded in system architecture and trade-offs.
• Drive release management across teams, ensuring quality, sequencing, and readiness before code reaches production.
• Build and refine agentic and AI-assisted SDLC processes, helping teams adopt new tools without losing rigor.
• Spot process gaps and inefficiencies, then design and implement the fix, not just flag the problem.
• Lead change management across globally distributed, matrixed teams, and communicate effectively across time zones.
• Collaborate across functions and organizations to deliver impact, influencing outcomes without direct authority.

Skills

Technical program management

Job description

ServiceTitan is seeking a Senior Technical Program Manager to drive measurable results across key product and technology initiatives, shaping goals and roadmaps to ensure shipping, working software for customers.

You bring deep technical program management experience, lead engineering teams through trade-offs, and align stakeholders across time zones to deliver complex programs at scale.