Tech Product Analyst (ServiceNow SAM)

System One; Merrifield (VA); Hybrid; USD 74,000 - 105,000; Full time

Job summary

System One, Inc. is seeking a Tech Product Analyst (ServiceNow SAM) for a Vienna, VA hybrid role. The position analyzes Software Asset Management processes, optimizes licenses, and leverages ServiceNow SAM Pro to improve governance metrics.

The candidate will develop dashboards and KPIs, support procurement and renewal decisions, and drive renewal and reclamation initiatives in a distributed IT environment. 12-month contract with benefits available.

Qualifications

• Experience with ServiceNow SAM Pro or similar.
• Knowledge of SAM lifecycle: procurement to retirement.
• Ability to develop reports and KPIs for governance.
• Experience with license compliance and optimization.

Skills

ServiceNow SAM

SAM lifecycle

License management

Reports & KPIs

Data validation

Education

Bachelor's degree

Tools

SCCM

JAMF

Discovery

Job description

Tech Product Analyst (ServiceNow SAM)

Location: Vienna, VA (Hybrid) Position Type: 12 month+ Contract Hourly Rate: $65/hr. W2. Benefits available

Key qualifications include:

• Strong experience with ServiceNow, including Software Asset Management and related platform capabilities.


• Comprehensive knowledge of Software Asset Management lifecycle processes, including:


• Software Products and Models


• Software Entitlements and License Management


• Software Contracts and Renewals


• License Reclamation and Optimization


• End-of-Life (EOL)

Technical Skills & Qualifications:

• Experience administering and optimizing ServiceNow Software Asset Management (SAM Pro) solutions.


• Working knowledge for software license management and compliance.


• Proficiency with enterprise endpoint and discovery tools such as Microsoft SCCM, JAMF, and Discovery platforms.


• Ability to develop and analyze reports, dashboards, KPIs, and metrics to support software governance and decision-making.


• Strong analytical skills with experience in data validation, reconciliation, license compliance, and software optimization initiatives.


• Knowledge of software asset lifecycle management, including procurement, deployment, utilization, reclamation, renewal, and retirement processes.

Education:

The ideal candidate will possess a Bachelor's degree in Information Technology, Business Administration, Finance, or a related field, along with demonstrated experience in Software Asset Management (SAM) and the ServiceNow platform.

Ref: #851-Rockville-S1