ServiceNow Software Asset Analyst

firstPRO US; Billerica (MA); On-site; USD 90,000 - 130,000; Full time

Job description

Our client is seeking a SAM Analyst in Billerica, MA. This is a direct hire role and onsite 5 days per week.

Seeking a Software Asset Management (SAM) Analyst to manage and optimize software assets throughout their lifecycle using the ServiceNow SAM platform. This role is responsible for maintaining license compliance, reducing software costs, improving asset data quality, and minimizing audit and operational risk while partnering with IT, Procurement, Finance, Security, and Legal stakeholders.

Key Responsibilities:

• manage software asset inventory, entitlements, usage data and compliance activities using ServiceNow SAM Professional
• Configure, maintain, and enhance the ServiceNow SAM platform, including software models, entitlements, and normalization processes
• Implement and validate ServiceNow SAM configuration changes, upgrades/patches, and new features; build and maintain dashboards and automate SAM workflows where possible
• Maintain data integrity across CMDB and asset repositories; validate and reconcile data from discovery tools, contracts, invoices, and vendor portals

Requirements:

• Bachelor’s degree in Information Systems, Business, or a related field (or equivalent experience)
• 3–5+ years experience in Software Asset Management (SAM), IT Asset Management (ITAM), or related discipline
• Hands-on experience with SAM/ITSM tooling; ServiceNow SAM experience strongly preferred