Tech Operations Lead - Drops & Installations

Google Inc.; Kansas City (MO); On-site; USD 114,000 - 126,000; Full time

Job summary

GFiber, an Alphabet company delivering Google Fiber services in the United States, seeks a Technical Operations Drops Manager. You will lead internal contractors and third-party vendors to meet forecasted goals across schedule, volume, cost and quality, including service activation and assurance.

You will manage vendor performance, drive cross-functional initiatives, and support continuous improvement. This on-site role emphasizes safety, collaboration, and efficient installations across markets.

Qualifications

• Bachelor's degree in Construction Management, Engineering, Business, Telecommunications or related field, or equivalent experience.
• 5 years in a vendor management role with customer-facing responsibilities.
• Experience in telecom infrastructure, FTTH/OSP projects and related capital/operational programs.

Responsibilities

• Manage day-to-day tickets issued to vendors; oversee drop installation, vendor PO's, and invoiced quantities.
• Develop forecasting models; coordinate with vendors for build schedules and inventory releases.
• Contact customers to resolve installation roadblocks; manage field escalations and approve estimates.
• Ensure Health & Safety standards; coordinate quality inspections and reporting.
• Collaborate with other departments to address drops/installation issues; promote a positive environment.
• Work with vendors/management to improve procedures; report market performance to leadership.

Skills

Vendor management

Customer-facing

Analytical ability

Problem solving

Education

Bachelor's degree in Construction Management

Tools

CAD

GIS

As-builts

Job description

GFiber, an Alphabet company delivering Google Fiber services in the United States, seeks a Technical Operations Drops Manager. You will lead internal contractors and third-party vendors to meet forecasted goals across schedule, volume, cost and quality, including service activation and assurance.

You will manage vendor performance, drive cross-functional initiatives, and support continuous improvement. This on-site role emphasizes safety, collaboration, and efficient installations across markets.