Technical Operations Manager, Drops, Install, & Repairs

Socket.dev; Kansas City (MO); On-site; USD 114,000 - 126,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

GFiber is hiring a Technical Operations Drops Manager to lead a team of internal contractors and vendors, ensuring drops are installed on time and within budget while maintaining safety and quality standards.

You will forecast demand, manage POs and invoices, and collaborate across departments to optimize installation processes and customer satisfaction in a fast-paced, startup-like environment.

Qualifications

• Bachelor's degree or equivalent practical experience in Construction Management, Engineering, Business, Telecommunications, or related field.
• 5 years of experience in a vendor management role with customer-facing responsibilities.
• Experience managing telecom infrastructure, FTTH/OSP projects.
• Experience managing capital, operational, and technical programs.

Responsibilities

• Manage day-to-day tickets issued to vendors to ensure timely completion of drop installation, act as vendor manager, track invoiced quantities, and manage vendor POs.
• Develop forecasting models and coordinate with vendors to support build schedules and inventory releases.
• Contact customers to resolve installation roadblocks, manage field escalations and approve field estimates; ensure excellent customer service.
• Ensure Health and Safety standards are followed and coordinate quality inspections of drops and installations, including reporting.
• Collaborate with other departments to address drops, installation, or repair issues and promote a positive work environment.
• Work with vendors and management to continually improve procedures for efficient installations, reporting to leadership on market performance.

Skills

Vendor management

Customer-facing

Forecasting

Vendor relations

Education

Bachelor's degree in Construction Management, Engineering, Business, Telecommunications, or related field

Tools

CAD

GIS

Job description

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least August 31st, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

Role Description

As a Technical Operations Drops Manager at GFiber, you will manage a team of internal contractors and third party vendors to ensure forecasted goals are met related to: schedule, volume, cost and quality. The scope for this role includes responsibility for vendor performance, leadership of cross-functional team initiatives, and support of continuous performance improvement programs. You will ensure the team executes against strategic customer facing activities related to service activation and service assurance. This team is on-the-ground executing complex projects that bring internet access to people.

In this role, you’ll:

• Manage day-to-day tickets issued to vendors to ensure the timely completion of the drop installation, serve as the vendor manager, track and verify invoiced quantities, own and manage vendor purchase orders (PO's).
• Develop forecasting models and communicate with vendors to ensure the ability to support build schedules and inventory releases.
• Contact customers to help resolve any installation roadblocks, manage escalations from the field, and approve field estimates; ensure excellent customer service always.
• Ensure that Health and Safety standards are followed and coordinate Quality Inspections of drops and Installations, and associated reporting.
• Work collaboratively with other departments to address any drop, installation, or repairs issues, and promote a positive work environment.
• Work with vendors and management to continually improve, change, and develop procedures for efficient installations, and report up to leadership on market performance.

At a minimum, we would like you to have:

• Bachelor's degree in Construction Management, Engineering, Business, Telecommunications, a related field, or equivalent practical experience.
• 5 years of experience in a vendor management role with customer-facing responsibilities.
• Experience managing telecommunication infrastructure, Fiber to the Home/Plant (FTTx) operations, and/or outside plant (OSP) projects.
• Experience managing capital, operational, and technical programs.

It’s preferred that you have:

• Lean Six Sigma, PMP, or other relevant certifications.
• Experience managing large-scale and dynamic operational projects with competing resources, priorities, and changing workflows.
• Experience managing vendor teams, technicians, or installers in the Telecommunications industry.
• Understanding of CAD, GIS systems and FTTH records/Asbuilts.
• Analytical ability to monitor/review vendors’ financial and operational performances.
• Demonstrated ability to employ troubleshooting skills and creative problem solving skills in ambiguous situations. You'll work in a fast-paced, start-up environment that is challenging the status quo in the broadband industry.

The US base salary range for this full-time position is between $114,000 - $126,000 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.