Technical Operations Manager, Repair & Maintenance

GFiber; San Antonio (TX); On-site; USD 130,000 - 143,000; Full time

Job summary

GFiber is a growing Alphabet company delivering Google Fiber services across the United States. The Technical Operations Manager will ensure reliable network operations, monitor performance, perform planned maintenance, and lead testing, last mile, and installation activities to deliver fast service to customers.

The role requires a Bachelor's degree in a related field, 5 years in telecom or cable, and strong vendor management and budgeting experience. PMP certification is preferred.

Qualifications

• Bachelor’s degree in Construction Management, Engineering, Telecommunications, or equivalent experience.
• Experience managing vendors, contracts, budgets on large-scale projects; FTTH knowledge preferred.
• 5 years in telecommunications or cable operations (network operations, construction, deployment, architecture, maintenance, installation, repair) or related management roles.
• 5 years in vendor management with customer-facing responsibilities.

Responsibilities

• Ensure network operations are reliable and efficient by monitoring performance, performing planned maintenance, identifying and repairing issues, and addressing connectivity problems.
• Lead contractors/vendors to test and accept new network elements (fiber, buildings, equipment).
• Support financial planning processes including forecasting, target setting, CapEx/OpEx budgets; manage schedules, costs, and performance.
• Drive cross-functional programs to identify issues and implement solutions to prevent future problems in network acceptance.
• Analyze vendor performance and data metrics to extract insights and drive improvements.
• Validate supplier life-cycle deliverables and ensure compliance with Google requirements.

Skills

Vendor management

Budget planning

Leadership

Cross-functional collaboration

Education

Bachelor's degree in Construction Management, Engineering, Telecommunications

Job description

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done – so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least August 2, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

Role Description

As a Technical Operations Manager, you will ensure that network operations are reliable and efficient by monitoring network performance, performing planned maintenance, proactively identifying and repairing network difficulties, and responding to network connectivity issues. You will work to improve customer experience through vendor and production management and will lead testing, acceptance, last mile, and installation operations to bring Google Fiber to customers as quickly as possible. Additionally, you will perform critical tasks that maintain and improve network operations and will take the technical lead in ensuring a reliable and efficient operating network.

In this job, you’ll:

• Ensure network operations are reliable and efficient by monitoring network performance, performing planned maintenance, proactively identifying and repairing network difficulties, and responding to network connectivity issues.
• Lead a team of contractors/vendors to refine and implement a program to efficiently test and accept new network elements such as: fiber optic plant, multi-tenant buildings and network equipment.
• Support financial planning processes such as business forecasting, target setting, and CapEx/OpEx budget. Manage operations schedule, budgets, actual costs, and performance.
• Facilitate a cross-functional program to identify common issues and develop solutions to eliminate future problems associated with network acceptance.
• Analyze vendor performance and field data metrics, extract actionable insights, and identify improvement opportunities.
• Manage validation of supplier’s build/test processes and ensure they are meeting Google requirements.
• Validate supplier product life cycle deliverables defined by Google and leverage industry quality standards.
• Drive a quality culture that embraces both a “right the first time” and continuous learning approach that improves project efficiency and quality.

At a minimum, we would like you to:

• Bachelor’s degree in Construction Management, Engineering, Telecommunications, a related field, or equivalent experience.
• Experience managing vendors, contracts, budgets on large-scale and multi-layered projects; and working comprehension of FTTH.
• 5 years experience in the telecommunications or cable industry (one of the following areas: network operations, network construction and deployment, network architecture, network maintenance, customer installation, customer repair); OR 5 years of related experience in general construction management, engineering, and project management.
• 5 years of experience in a vendor management role with customer-facing responsibilities.

It’s preferred if you have:

• 10 years of experience managing large scale projects and initiatives from start to finish.
• 10 years of experience managing vendor relationships, account management, and performance evaluations.
• PMP Certification.

The US base salary range for this full-time position is between $130,000- $143,000 bonus benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

• bonus benefits.

LI-DNI

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google’s Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC’s “Know your rights: workplace discrimination is illegal” (PDF).

It’s important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.