Field Services Center Technician I (Install Services Scheduler)

GFiber; Austin (TX); On-site; USD 59,200 - 65,100; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

GFiber, an Alphabet company in Austin, Texas, is hiring an Install Services Scheduler to oversee the installation and servicing of their internet services. The role involves optimizing schedules, maintaining routing logic, and managing customer interactions. Ideal candidates should have experience in telecommunications and dispatch services.

With a commitment to equal opportunity employment, GFiber values a diverse workforce and offers a supportive, inclusive environment for all employees.

Qualifications

• 1 year in Telecommunications or fulfillment related services.
• 1 year experience managing relationships with contractors and vendors.
• Ability to work non-standard hours including nights and weekends.

Responsibilities

• Create daily schedules/routes for installation and repair work.
• Maintain routing logic and escalate issues as needed.
• Communicate effectively with internal and external stakeholders.

Skills

Telecommunications experience

Field services dispatch

Client service skills

Tools

Google Workspace

Oracle Field Services Cloud (OFSC)

Salesforce applications (FSL)

Job description

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The Field Operations team is responsible for the installation, maintenance, and repair of residential and small business services. The Install Services Scheduler position is focused on installing and servicing GFiber Services in the customer’s premise.

Role Description

The Field Operations team handles installation, maintenance, and repair of residential and small business services. For the Install Services Scheduler, primary responsibilities involve managing installation and repair work schedules and optimizing field service platforms for efficient operations. The scheduler is required to work 40+ hours per week and must be able to work non‑standard working hours, including nights, weekends, holidays, and various work rotations/shifts.

In this role, you'll:

• Creation of daily schedules/routes for Installation and Repair of GFiber Services
• Routing GFiber Installation resources in real time
• Troubleshoot routes and adjust based on defined priorities
• Maintain field service platforms routing logic and technician registration
• Escalation management of routes/appointments, including phone and chat contact with Install and Repair technicians to assist with dispatch-related issues
• Execute well-defined processes and procedures with strong attention to detail and operational excellence, and offer guidance to teammates
• Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness
• Communicate effectively both internally with colleagues and externally during customer interactions
• Proficient with computers and adhere to company entry policies, both time-bound and verbiage

At a minimum we'd like you to have:

• 1 year in Telecommunications or other fulfillment related services
• 1 year of experience managing relationships with contractors and vendors
• 1 year experience with field services dispatch in telecom or similar industry
• Ability to work non-standard working hours including nights, weekends, holidays, and varying work rotations/shifts

It's preferred if you have:

• Experience operating Google Workspace, Oracle Field Services Cloud (OFSC), and Salesforce applications (FSL)
• 3 years experience with field services dispatch in telecom or similar industry

US base salary range for this full‑time position is between $59,200 - $65,100 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).

It is important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.