Tech Operations Lead - App Reliability & Incidents
Cencora
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Benefits offered by this job
Job summary
Cencora invites a senior leader to direct the technical operations of its Human Health eCommerce and Portal ecosystem. You will partner with Software Engineering, Infrastructure/Cloud, Security, and PMO to ensure reliable production operations and measurable KPIs.
Drive observability, resilience, and modernization across on-prem and Azure environments. You will own post-launch stabilization, incident response, and governance, while guiding cross-functional teams to deliver high-availability
Qualifications
- Bachelor's degree in computer science, software engineering, information systems, engineering, or related field, or equivalent experience.
- 10+ years in platform/infra engineering or related field with leadership experience.
- 5+ years in a management capacity leading technical operations for customer-facing digital apps.
Responsibilities
- Provide senior-level technical leadership for application support and complex troubleshooting with cross-functional teams.
- Lead incident management, RCA, and CAPA to reduce incident volume and time to recovery.
- Own operational documentation and ensure DR/HA and compliance plans are in place.
Skills
Education
Tools
Job description
Cencora invites a senior leader to direct the technical operations of its Human Health eCommerce and Portal ecosystem. You will partner with Software Engineering, Infrastructure/Cloud, Security, and PMO to ensure reliable production operations and measurable KPIs.
Drive observability, resilience, and modernization across on-prem and Azure environments. You will own post-launch stabilization, incident response, and governance, while guiding cross-functional teams to deliver high-availability
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