Director of Tech Operations & Reliability

Cencora

Pennsylvania

On-site

USD 150,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Dental & Vision

Backup dependent care

Adoption assistance

Parental leave

Training programs

Mentorship programs

Job summary

Cencora is seeking a Director of Technical Operations to lead end-to-end operational health, stability, and continuous improvement of the Human Health eCommerce and Portal application ecosystem. You will partner with Software Engineering, Infrastructure/Cloud, Security, and program leadership to ensure reliable production operations and measurable KPIs.

You will drive observability, resilience, connectivity, and availability, lead incident management and RCA, and establish repeatable processes

Qualifications

What candidates must have: 10+ years in platform/infra/software engineering; 5+ years in a management capacity; experience leading ops for customer-facing digital apps; hybrid on-prem and Azure; strong troubleshooting and incident response; ability to influence across teams.

Responsibilities

Provide senior-level technical leadership for application support and complex troubleshooting.
Lead incident management including RCA and post-mortems; drive CAPA and reduce incident volume/time-to-recovery.
Establish repeatable processes to track operatinal KPIs, technical debt, and modernization opportunities.
Collaborate across teams to align operational activities with project timelines and business priorities.
Own and maintain DR/HA and Business Continuity plans; ensure security compliance.