Tech Lead, Field Ops & Team Mentor (Evenings/Weekends)

Elevate Ventures; Washington (District of Columbia); On-site; USD 30,307 - 30,996; Full time

Benefits offered by this job

Company van provided

Transportation to Alexandria warehouse

Job summary

Veo in Alexandria, VA is seeking a Tech Lead to guide our dockless scooter program, lead the team, and ensure efficient daily operations while handling customer service requests with a bias for action.

You will mentor technicians, coordinate field tasks, and help maintain service standards across shifts, including evenings and weekends. The role focuses on leadership, operations, and responsive customer support.

Qualifications

• Experience leading or mentoring teammates.
• Willingness to work varied days and shifts, primarily evenings and weekends.
• Strong communication and attention to detail.
• Passion for dockless scooter sharing and sustainable transportation.
• Ability to lift up to 60 lbs scooters without assistance.

Responsibilities

• Perform field tasks: swapping batteries, rebalance vehicles, respond to on-demand requests to locate/retrieve scooters.
• Address complaints received by email or Zendesk by solving the issue or addressing it to a field tech.
• Train new technicians in shift priorities, start and end of shift SOPs, and in company systems (upkeep, WIW, TechApp).
• Ensure that warehouse is organized and up to standards; batteries are being cycled correctly and vehicles are placed in the right position.
• Assist with other tasks assigned by Operations Manager.

Skills

Leadership

Shift flexibility

Communication

Customer service

Physical ability

Job description

Veo in Alexandria, VA is seeking a Tech Lead to guide our dockless scooter program, lead the team, and ensure efficient daily operations while handling customer service requests with a bias for action.

You will mentor technicians, coordinate field tasks, and help maintain service standards across shifts, including evenings and weekends. The role focuses on leadership, operations, and responsive customer support.