Tech Lab Assistant & Helpdesk (Student Employee)

College of DuPage; United States; On-site; USD 17,000 - 24,000; Part time

Job summary

College of DuPage is seeking a Student Worker to assist in academic computer labs and the Student Support Helpdesk. Responsibilities include helping students access MyAccess, Blackboard, and Outlook Live, troubleshooting issues, answering phones, and enforcing lab policies.

Applicants must be enrolled in at least 6 credit hours (or 1 in summer) with a 2.0+ GPA; first-semester students may have the GPA waived. Federal Work Study eligible candidates will be hired accordingly.

Qualifications

• THIS IS A STUDENT JOB.
• Must be enrolled in at least 6 credit hours for Fall/Spring semester or 1 credit hour for Summer semester.
• Cumulative GPA of 2.0 or above.
• If a first semester student, GPA requirement is waived.
• If a Student qualifies for Federal Work Study, the Student will be hired as a Federal Work Study employee to utilize these funds.

Responsibilities

• Assist students and community members in academic computer labs and on the Student Support Helpdesk.
• Help students access and assist with their MyAccess, Blackboard, and Outlook Live student accounts.
• Troubleshoot technical issues related to these applications and document interactions in database.
• Check out lab materials, answer phones, and assist students and instructors with technology.
• Help students access the network and applications available in the labs.
• Assist students to print and troubleshoot printing related problems.
• Answer phones and respond to general questions from patrons of ACC.
• Advise users of lab regulations and enforce lab policies.
• Provide general cleaning of equipment and facilities.
• Perform other tasks as assigned by the supervisor.

Skills

Good Communication Skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

College of DuPage is seeking a Student Worker to assist in academic computer labs and the Student Support Helpdesk. Responsibilities include helping students access MyAccess, Blackboard, and Outlook Live, troubleshooting issues, answering phones, and enforcing lab policies.

Applicants must be enrolled in at least 6 credit hours (or 1 in summer) with a 2.0+ GPA; first-semester students may have the GPA waived. Federal Work Study eligible candidates will be hired accordingly.