Information Technology - Computer Lab Assistant, SC4LABADSOCT (FA26)

College of DuPage; United States; On-site; USD 17,000 - 24,000; Part time

Job summary

College of DuPage is seeking a Student Worker to assist in academic computer labs and the Student Support Helpdesk. Responsibilities include helping students access MyAccess, Blackboard, and Outlook Live, troubleshooting issues, answering phones, and enforcing lab policies.

Applicants must be enrolled in at least 6 credit hours (or 1 in summer) with a 2.0+ GPA; first-semester students may have the GPA waived. Federal Work Study eligible candidates will be hired accordingly.

Qualifications

• THIS IS A STUDENT JOB.
• Must be enrolled in at least 6 credit hours for Fall/Spring semester or 1 credit hour for Summer semester.
• Cumulative GPA of 2.0 or above.
• If a first semester student, GPA requirement is waived.
• If a Student qualifies for Federal Work Study, the Student will be hired as a Federal Work Study employee to utilize these funds.

Responsibilities

• Assist students and community members in academic computer labs and on the Student Support Helpdesk.
• Help students access and assist with their MyAccess, Blackboard, and Outlook Live student accounts.
• Troubleshoot technical issues related to these applications and document interactions in database.
• Check out lab materials, answer phones, and assist students and instructors with technology.
• Help students access the network and applications available in the labs.
• Assist students to print and troubleshoot printing related problems.
• Answer phones and respond to general questions from patrons of ACC.
• Advise users of lab regulations and enforce lab policies.
• Provide general cleaning of equipment and facilities.
• Perform other tasks as assigned by the supervisor.

Skills

Good Communication Skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Student Worker Eligibility:

Must be enrolled in at least 6 credit hours for Fall/Spring semester or 1 credit hour for Summer semester.

Cumulative GPA of 2.0 or above.

If a first semester student, GPA requirement is waived.

If a Student qualifies for Federal Work Study, the Student will be hired as a Federal Work Study employee to utilize these funds.

Primary Duties and Responsibilities:

Assist students and community members in academic computer labs and on the Student Support Helpdesk.

• Help students access and assist with their MyAccess, Blackboard, and Outlook Live student accounts.
• Troubleshoot any technical issues related to these applications on phone, via email or in person and document student interactions in database.
• In charge of checking out lab materials, answering phones, assisting students and instructors with technology.
• Help students access the network and applications available in the labs.
• Assist students to print and troubleshoot printing related problems.
• Answer phones and answer general questions from patrons of ACC.
• Advise users of lab regulations and facilitate enforcement of lab policies.
• Provide general cleaning of equipment and facilities.
• Perform other tasks assigned by the supervisor.

Qualifications:

• Education
  • THIS IS A STUDENT JOB.
  • High school diploma or equivalent.
  • Must be enrolled in at least 6 credit hours for Fall/Spring semester or 1 credit hour for Summer semester.
  • Cumulative GPA of 2.0 or above.
  • If a first semester student, GPA requirement is waived.
  • If a Student qualifies for Federal Work Study, the Student will be hired as a Federal Work Study employee to utilize these funds.

• Experience
  • Good Communication Skills (written and verbal). Customer service skills relating to students, instructors, and the community required.
  • Answering multi-line phones and transcribing messages required.
  • Basic knowledge of computer systems required.
  • Working knowledge of Microsoft Office and other online applications preferred.

• Licenses and Certifications

• COD Training
  • Compliance Training

Working Conditions:

• PC computers, MAC computers, multi-line phones, projector, scanners, administrative database and student systems.
• Evening and weekend hours may be required.
• Some minor lifting of boxes as needed up to 20 lbs.
• Answering high volume of telephone calls and extensive public interaction.
• This student position requires the following test/tests: Background Check.

Pay Rate:

Student Rate 1 - $15.00 per hour

College of DuPage is an equal opportunity employer. The College of DuPage is committed to recruiting and retaining high performing talent to our institution, continuing our tradition of excellence. We encourage all people across the broad spectrum of those communities we serve to explore and apply for positions at COD for which they believe they are qualified.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.