Front Desk Assistant, Carol Stream (PT), CP1N16233CNTRS

College of DuPage; Carol Stream (IL); On-site; USD 20,000 - 28,000; Part time

Job summary

The College of DuPage, located near Chicago, seeks a Front Desk Assistant (PT) for the Carol Stream center. You will greet visitors, answer questions, register students, assist with Internet registration, and coordinate appointments with counseling services.

Responsibilities include maintaining security, relaying center information, and directing visitors to appropriate resources. Must pass background check; part-time schedule includes early morning shifts.

Qualifications

• High School diploma required.
• Some college coursework and customer service training preferred.
• One year of customer service experience required.
• Excellent oral and written communication skills required.
• Some knowledge of Windows, MSOffice and keyboard skills required.

Responsibilities

• Establish a welcoming atmosphere by greeting people in a friendly, caring manner.
• Assist students, community members, faculty and staff with questions and concerns, in person and over the phone.
• Register students in person and by telephone.
• Provide assistance with Internet registration and e-permits for late registration and withdrawals.
• Schedule counseling/advising appointments and make reminder calls to students.
• Provide emergency assistance according to policies and notify the Center Supervisor and other College offices of emergencies.
• Maintain effective communication with students, instructors and community patrons regarding center information.
• Provide referrals to other College of DuPage services and individuals.

Skills

Customer service

Communication

Keyboard skills

MS Office

Windows

Education

High School diploma

Some college coursework

Customer service training

Tools

Windows OS

MS Office

Job description

Front Desk Assistant, Carol Stream (PT), CP1N16233CNTRS

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities

Position requires a broad knowledge of College services, programs and resources in order to provide exceptional customer service and assist a diverse population. Assist as directed with day-to-day operation of the center in the Supervisor's absence.

• Establish a welcoming atmosphere by greeting people in a friendly, caring manner.
• Assist students, community members, faculty and staff with their questions and concerns, both in-person and over the telephone.
• Register students in person and by the telephone.
• Provide assistance with Internet registration.
• Process e-permits for late registration and withdrawals.
• Schedule counseling/advising appointments using SARS and make reminder calls to students.
• Provide emergency assistance according to policies and notify the Center Supervisor and other College offices of all emergency events.
• File ''Accident and Incident Report'' in the event of an accident.
• Secure building before closing which includes closing all windows, opening blinds and locking all internal and external doors.
• Activate security alarm system before leaving the building.
• Maintain effective communication with students, instructors and community patrons regarding pertinent center information.
• Provide referrals to other College of DuPage services and individuals.
• Determine student residency status and make updates to student record in Colleague as needed.
• Access course information and student enrollment via myACCESS and Colleague.
• Maintain adequate supplies of catalogs and schedules by contacting the appropriate office.
• Other duties as assigned

Qualifications

• Education
  • High School diploma required.
  • Some college coursework and customer service training preferred.
• Experience
  • One (1) year of customer service experience required.
  • Excellent oral and written communication skills required.
  • Some knowledge of Windows, MSOffice and keyboard skills required.
  • One (1) year of customer service experience in a higher education environment preferred.

Working Conditions

• Computer, printer, multi-line telephone, copier, audio visual equipment, fax machine and scanner.
• Busy office setting with customer contact in person and on the telephone.
• Counter work which requires extensive knowledge of the College resources and multiple service functions in order to provide one stop service.
• Must have good listening skills and good command of English, both verbal and written.
• This position requires a background check at the expense of the college.

Part-Time Work Schedule: Monday-Thursday 7:00am-12:30pm, Friday 7:00am-1pm

We do not offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States without restriction.

Hiring Range

4 Hourly Starting salary beginning at $17.59/hr., based on education and experience.

If you require assistance or accommodations during the application or interview process, please notify Human Resources by [e-mail] or [phone]

Competitive startingpayisdependent on education and experience.College of DuPage also offers regular part-time positions a variety of fringe benefits including retirement benefits, access to holiday pay, personal time and other discounts on classes.

College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.