Tech Innovation & Data Lead — Luxury Resort

Four Seasons Hotels Ltd; Lanai City (HI); On-site; USD 75,000 - 78,000; Full time

Benefits offered by this job

Salary Range: $75k-$78k

Competitive wages and benefits

Employer paid medical, dental, and vis

On-island housing support

Employee perks

Job summary

Four Seasons Resorts Lanai is seeking a visionary TID Assistant Manager to lead technology operations across Lanai and Sensei Lanai. You will help manage data infrastructure, systems, and initiatives that enhance guest experiences and staff efficiency.

You will oversee a small team, ensure system reliability, participate in major projects, provide training, and maintain compliance with PCI, privacy, and security standards. On-island collaboration with hotel leadership is essential.

Qualifications

• 3+ years of experience in hotel TID role is preferred.
• Project Management and knowledge of hospitality applications are assets.

Responsibilities

• Support daily technology operations, including system monitoring, user access management, security patching, help desk services, and maintenance of hardware, software, servers, and business applications.
• Ensure the availability, reliability, and performance of critical business systems, guest-facing technologies, property management systems, point-of-sale platforms, and end-user devices.
• Assist with technology implementations, system upgrades, and major projects, partnering with operational leaders to support business objectives and enhance guest and employee experiences.
• Maintain compliance with corporate technology standards, PCI requirements, privacy regulations, security protocols, and all applicable local, national, and company policies.
• Provide technical support and training to employees, promoting the effective use of technology systems and applications across the resort.
• Foster strong relationships with guests and team members through a visible, service-focused presence and a collaborative approach to operational support.
• Partner with department leaders to ensure technology solutions meet operational needs and support seamless interdepartmental communication and cooperation.
• Assist in the recruitment, training, development, coaching, and performance management of Technology Innovation & Data team members.
• Monitor departmental expenses, inventory, and purchasing activities while supporting budget adherence, cost-control initiatives, and operational efficiencies.
• Participate in operational meetings and communicate effectively with stakeholders to ensure technology services align with business priorities and service standards.
• Promote a culture of innovation, service excellence, and continuous improvement while supporting departmental and organizational goals.
• And More!

Skills

Project Management

Hospitality Applications

Tools

PMS

HSIA

POS

Job description

Four Seasons Resorts Lanai is seeking a visionary TID Assistant Manager to lead technology operations across Lanai and Sensei Lanai. You will help manage data infrastructure, systems, and initiatives that enhance guest experiences and staff efficiency.

You will oversee a small team, ensure system reliability, participate in major projects, provide training, and maintain compliance with PCI, privacy, and security standards. On-island collaboration with hotel leadership is essential.