Tech Innovation & Data Lead - Guest Experience

Four Seasons; Lanai City (HI); On-site; USD 75,000 - 78,000; Full time

Benefits offered by this job

Retirement Plan

Wellness Credit

Travel Credit

Paid Time Off

On-island housing assistance

Employee discounts

Meals & Dry Cleaning

Job summary

Four Seasons Resorts Lana’i is seeking a Technology Innovation & Data (TID) Assistant Manager to lead daily tech operations at the Lana’i property. You will ensure reliable guest and employee technology, manage system upgrades, and support major initiatives in collaboration with resort leadership.

The role requires 3+ years in hotel TID or related fields, project management skills, and experience with PMS, HSIA, and POS systems. On-island housing support and comprehensive benefits are provided.

Qualifications

• Minimum 3+ years of experience in a hotel technology, information, or data role.
• Strong project management skills.
• Knowledge of hospitality systems and guest-facing technologies.

Responsibilities

• Support daily technology operations and system monitoring.
• Ensure availability and performance of key hotel systems and guest technologies.
• Assist with technology implementations and major projects.
• Maintain compliance with security and privacy requirements.
• Provide training and user support to hotel staff.
• Collaborate with department leaders to align tech with operations.
• Participate in budget tracking and cost-control initiatives.
• Foster service-focused tech support across the resort.

Skills

Hotel TID experience

Project Management

Hospitality applications knowledge

Tools

PMS

HSIA

POS

Job description

Four Seasons Resorts Lana’i is seeking a Technology Innovation & Data (TID) Assistant Manager to lead daily tech operations at the Lana’i property. You will ensure reliable guest and employee technology, manage system upgrades, and support major initiatives in collaboration with resort leadership.

The role requires 3+ years in hotel TID or related fields, project management skills, and experience with PMS, HSIA, and POS systems. On-island housing support and comprehensive benefits are provided.