Tech I: Structured Cabling & Hospital IT Support

NYU Langone Health; New York (NY); On-site; USD 66,000 - 69,000; Full time

Job summary

NYU Langone Health in Brooklyn seeks a Technician I to coordinate day-to-day cabling requests (Patches, Moves, Adds and Changes) and support ITSM workflows in Heat/Ivanti. The role covers hospital sites and off-sites, requiring visits to locations to ensure timely delivery and quality.

Candidates should have a Bachelor's degree or equivalent and 0-1 years of relevant experience. The team emphasizes fault-tolerant service, security for Technology Rooms, and adherence to cabling standards.

Qualifications

• Bachelor's degree or equivalent experience required.
• 0-1 years of relevant experience.
• Excellent communication and ability to interact with all levels of the organization.

Responsibilities

• ITSM Metrics: A. Resolve specified number of tickets per day.
• B. Resolve percentage of monthly tickets using remote support tools.
• C. Resolve percentage of monthly tickets at desktop site using mobile tools and devices.
• D. Publish ticket updates to self-service interface to keep end-users informed.
• E. Notify users of ticket ownership and contact information.
• F. Close tickets in a timely manner while aiming to reduce mean time to resolve.

Skills

Day-to-day operations

Ticket triage

Work orders

Troubleshooting

Vendor access

Secure access

Inventory management

Rack elevations

Automation

Structured cabling

Power/Cooling awareness

Change management

Other duties

Education

Bachelor's degree or equivalent experience

Tools

Structured Cabling tools

Job description

NYU Langone Health in Brooklyn seeks a Technician I to coordinate day-to-day cabling requests (Patches, Moves, Adds and Changes) and support ITSM workflows in Heat/Ivanti. The role covers hospital sites and off-sites, requiring visits to locations to ensure timely delivery and quality.

Candidates should have a Bachelor's degree or equivalent and 0-1 years of relevant experience. The team emphasizes fault-tolerant service, security for Technology Rooms, and adherence to cabling standards.