Tech Help Desk & Admin Support

Forest-Hills-Public-School; Grand Rapids (MI); On-site; USD 29,000 - 33,000; Full time

Job summary

Forest Hills Public School District in Grand Rapids, MI, seeks a Technology Assistant/Help Desk Technician to support staff through the district's help desk under the Director of Technology. This full-time role requires coordinating schedules, preparing communications, and assisting with technology bids and vendor coordination.

The position starts at $21.98/hour with a 8:00am–4:30pm schedule, 52 weeks per year, reporting to the Director of Technology.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• 3+ years experience in administrative support.
• Experience in client-facing role coaching non-technical users on digital workflows.
• Proficiency with Windows-based software (word processing, spreadsheets, presentations).
• Experience with district email, payroll and financial systems preferred or willingness to learn.
• Excellent customer service and communication skills.
• Ability to prioritize multiple projects and meet deadlines independently.
• Ability to handle confidential information.
• Strong report writing and business correspondence skills.
• Ability to define problems, collect data, analyze facts, and draw conclusions.
• Knowledge of general office procedures; flexible under pressure; good attendance.

Responsibilities

• Respond to technology inquiries via phone or helpdesk tickets.
• Maintain the ticket system: logging, tracking, and escalation of requests.
• Assist the Director of Technology with duties and communications.
• Prepare routine memos and letters.
• Assist with meetings: agendas, sign-in sheets, minutes.
• Assist with technology bids: posting, opening, responding, filing.
• Schedule work with vendors and internal contractors.
• Process payroll for the Technology Department.
• Assist with job postings, interviews, onboarding.
• Assist with purchasing including quotes, requisitions, orders, and invoices.
• Interact professionally with staff, students, parents, and the community.
• Perform other duties as requested.

Skills

Customer service

Communication

Confidentiality

Teamwork

Time management

Problem solving

Education

High School Diploma

Associate’s degree preferred

Tools

Windows OS

Payroll systems

Financial systems

Job description

Forest Hills Public School District in Grand Rapids, MI, seeks a Technology Assistant/Help Desk Technician to support staff through the district's help desk under the Director of Technology. This full-time role requires coordinating schedules, preparing communications, and assisting with technology bids and vendor coordination.

The position starts at $21.98/hour with a 8:00am–4:30pm schedule, 52 weeks per year, reporting to the Director of Technology.