Manager of End User Experience

Forest Hills Public School District

Grand Rapids (MI)

On-site

USD 99,000 - 109,000

Full time

3 days ago

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Job summary

Forest Hills Public School District is seeking a Manager of Infrastructure and Operations to direct district IT systems, networks, and data center operations. The role reports to the Director of Technology and leads engineering, security, and support staff to ensure high availability and business continuity.

You will drive infrastructure strategy, manage budgets, and coordinate multiple high-priority initiatives in a fast-paced environment while aligning technology with district goals and

Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field or equivalent experience.
Minimum 5 years in IT infrastructure and operations management with team leadership.
Extensive knowledge of enterprise server systems, LAN/WAN, virtualization, cloud/SaaS, storage, cybersecurity, DR, monitoring, and telecom.
Proven ability to lead and motivate technical teams, hire and manage performance.
Strong budgeting and project management skills, ability to deliver on time and within budget.
Excellent communication with non-technical stakeholders and executive leadership.

Responsibilities

Oversee continuous operation of district applications and IT infrastructure with 24/7 monitoring.
Collaborate with directors to address internal and customer support needs.
Develop change management and SLA processes to maximize uptime.
Lead technical staff to monitor and resolve issues and meet objectives.
Manage budgets, schedules and performance requirements for network operations.
Plan cloud migrations and major upgrades.

Skills

Team leadership

Project management

Communication skills

Strategic planning

Budgeting

Security best practices

Disaster Recovery planning

Vendor management

Cloud infrastructure

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

VMware

Cloud infrastructure

Storage (NAS/SAN)

Network monitoring tools

VoIP

Job description

Manager of Infrastructure and Operations

Forest Hills Public School District Administration - Grand Rapids, Michigan Open in Google Maps

Job Details

Job ID: 5919425
Application Deadline: Posted until filled
Posted: Sep 09, 2026 4:00 AM (UTC)

Starting Date: To Be Determined

Job Description

Manager of Infrastructure and Operations

Administration

Reports To: Director of Technology

Pay Grade: Supervisor Schedule, Grade 10 ($98,573-108,834)

Schedule: 52-week position

Job Summary: The Manager of Infrastructure and Operations is responsible for directing all aspects of the systems, services, infrastructure, networks and end user technology platforms throughout the District. Provides collaborative management, strategic vision, dynamic team leadership for technology operations. Directs infrastructure, engineering and network security staff to ensure a secure, maintainable, highly available environment of data center, applications, servers, storage infrastructure, data and voice networks, security, disaster recovery, backup processes, internet and remote access in support of the district’s teaching, learning and operations. Maintain business continuity strategies for restoring critical services and maintain Service Level Agreements (SLAs). Work in partnership with the Director of Technology to align Technology with the overall district direction, strategy and vision.

Preferred Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field from an accredited institution; or equivalent combination of education and experience
Minimum 5 years of progressively responsible experience in IT infrastructure and operations management, including team leadership
Extensive knowledge and hands-on experience with:
- Enterprise-level server systems
- Network architecture and management (LAN/WAN)
- Virtualization technologies, particularly VMware
- Cloud infrastructure and SaaS-based operations
- Storage solutions (NAS, SAN, Cloud)
- Network and cybersecurity systems and best practices
- Disaster Recovery and Business Continuity planning and implementation
- Monitoring and management tools for networks, servers, and applications
- Telecom infrastructure (PBX, VoIP)
Proven experience in designing, implementing, and maintaining complex IT infrastructure
Strong project management skills, with a track record of delivering projects on time and within budget
Experience in capacity planning and performance optimization of IT systems
Proficiency in developing and implementing IT processes and procedures aligned with industry standards
Demonstrated ability to lead and motivate technical teams, including hiring, mentoring, and performance management
Excellence in problem-solving, critical thinking, and analytical skills
Strong communication skills, including:
- Ability to explain complex technical concepts to non-technical stakeholders
- Skill in presenting to and engaging with executive leadership
- Proficiency in technical documentation and report writing
Experience in vendor management and contract negotiations
Ability to manage multiple high-priority initiatives simultaneously in a fast-paced environment
Strong budgeting and resource allocation skills
Commitment to staying current with emerging technologies and industry trends
Experience in fostering a culture of continuous improvement and innovation within IT operations
Ability to work collaboratively across departments and with external partners
Strong ethical standards with a commitment to maintaining confidentiality and integrity
Self-motivated with the ability to work independently and as part of a team
Flexibility to respond to after-hours incidents and participate in on-call rotations as needed

Essential Job Functions:

Oversee and ensure the continuous effective operation of district applications and IT infrastructure, including 24/7 monitoring and rapid service restoration in case of outages
Collaborate with other directors and managers to address internal and customer support needs efficiently and effectively
Develop and implement effective change management, documentation, and service level processes to maximize system uptime during changes, upgrades, or maintenance
Lead and motivate technical staff to monitor and resolve customer issues and meet objectives
Establish and manage network operations and infrastructure budgets, schedules, work plans, and performance requirements
Evaluate existing IT infrastructure for potential migration to cloud hosting environments and develop implementation plans for major technology upgrades
Oversee the management of telecom, VoIP, fiber, and network infrastructure, including routers, switches, and data equipment
Develop and enforce IT policies for areas such as security, mobile device management, data retention, backup and recovery, disaster recovery, and access control
Coordinate technology infrastructure projects, deployments, and work requests
Manage the response and remediation of technology infrastructure service outages, ensuring proper communication regarding outage status
Monitor and triage the work request ticketing system, distributing technology infrastructure requests appropriately
Participate in and coordinate technology infrastructure maintenance, minimizing impact on end-users
Provide guidance, feedback, and training for technology infrastructure personnel
Maintain accurate documentation of technology infrastructure deployments and installations
Install, maintain, and monitor technology infrastructure security systems and respond to identified threats
Maintain inventory of installed hardware and software
Prepare written and oral reports on pending and completed work/service requests
Recommend standards for use and repair of computer hardware/software
Ensure adherence to district policies, procedures, and core values
Participate in and support district in-service training as required
Consistent and reliable attendance
Perform other related duties as assigned

Physical Requirements:

The physical demands described herein are representative of those that the employee must meet to successfully perform the functions of this position. The employee is frequently required to remain in a stationary position for long periods. The employee is also required to move about the building and required to open and close filing cabinets, operate office equipment and computers. While performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk, hear (in a quiet or noisy environment). The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust/focus. The employee may travel to remote locations including other district buildings. The employee spends a majority of their time communicating with staff and administrators and must be able to exchange and record accurate information in these situations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Work Environment:

The work environment characteristics described herein are representative of those an employee encounters while performing the functions of this position. The noise level in the work environment is consistent with an office environment and is usually quiet but frequently busy. This position is frequently required to interact with staff and with the public, which requires courtesy and discretion. A professional appearance and telephone manner is essential. The successful candidate will be able to multi-task and make independent decisions using sound judgment.

Mental Functions:
While performing the duties of this job, the employee is required to compare, analyze, communicate both orally and in writing, copy, coordinate, instruct, compute, synthesize, evaluate, use interpersonal skills, compile and negotiate.

Benefits & Evaluation:
In accordance with the Supervisor Agreement.

Terms of Employment:

The employee will remain free of any alcohol or drugs throughout his/her employment with the district as outlined in Board Policy #4210.

The Forest Hills Public SchoolDistrictdoes not discriminate on the basis of race, color, national origin, religion, age, sex (including pregnancy, gender identity, or sexual orientation), marital status, disability, genetic information, or any other legally prohibited basis in its employment decisions or the provision of services.

Position Type: Full-Time
Job Categories:

Administration > Technology

Contact Information