Customer Service & Tech Support Lead - IT & Integration

Kids for the Future; Honolulu (HI); On-site; USD 60,000 - 70,000; Full time

Job summary

TQI Solutions, Inc. is seeking a Customer Service & Technical Support specialist to provide broad technical support and lead system integration across multiple platforms. The role supports customer missions with emphasis on seamless operations and end-user success in a dynamic environment.

The position involves 24/7 surge readiness and requires a U.S. government security clearance, CompTIA Security+ certification, and at least two years of IT project management experience.

Qualifications

• Broad understanding of technology with strong communication skills.
• Minimum 2 years IT project management or related IT experience.
• CompTIA Security+ certification required.
• Active U.S. government security clearance required.
• Desirable knowledge of lidar, AR, autonomous systems, RFID.

Responsibilities

• Serve as project lead or integration specialist on IT teams.
• Plan and deliver customer support, installation, training, and troubleshooting.
• Integrate diverse hardware and software technologies for complex systems.
• Maintain documentation and support multiple IT disciplines.

Skills

Broad IT knowledge

Strong communication

Analytical skills

IT project management

System integration

Desire to learn

Education

CompTIA Security+ certification

Job description

TQI Solutions, Inc. is seeking a Customer Service & Technical Support specialist to provide broad technical support and lead system integration across multiple platforms. The role supports customer missions with emphasis on seamless operations and end-user success in a dynamic environment.

The position involves 24/7 surge readiness and requires a U.S. government security clearance, CompTIA Security+ certification, and at least two years of IT project management experience.