Tech-Driven Retail Services Lead

Best Buy; Town of Florida (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Retail Services Experience Supervisor to oversee Geek Squad services, repair operations, and car electronics installations at the store. You'll work with the General Manager and Services Experience Manager to drive priorities and deliver best-in-class experiences.

Responsibilities include optimizing schedules, coaching employees, hitting customer satisfaction, turn time, productivity, and revenue targets, plus leading as needed on opening/closing and cash management.

Qualifications

• 1 year of leadership experience OR 6 months as a Best Buy shift lead.
• Previous experience in sales, customer service or related fields
• Ability to work successfully as part of a team
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences
• Provide work direction, ongoing training, career development and performance management to your employees
• Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance
• Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks
• 1 year of leadership experience OR 6 months of experience as a Best Buy shift lead
• Previous experience in sales, customer service or related fields
• Ability to work successfully as part of a team
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Leadership

Customer service

Teamwork

Scheduling

Training

Performance management

Flexibility

Tools

POS systems

Inventory control software

Job description

Best Buy is seeking a Retail Services Experience Supervisor to oversee Geek Squad services, repair operations, and car electronics installations at the store. You'll work with the General Manager and Services Experience Manager to drive priorities and deliver best-in-class experiences.

Responsibilities include optimizing schedules, coaching employees, hitting customer satisfaction, turn time, productivity, and revenue targets, plus leading as needed on opening/closing and cash management.