Services Experience Manager - Union Square NY

Best Buy; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑g

Job summary

Best Buy is seeking a Retail Services Experience Manager to lead Geek Squad services across a micro-market of New York stores, ensuring efficient staffing and exceptional customer experiences.

You will coach leaders, analyze service metrics, and drive revenue growth while developing employees in repairs, installations, and customer care.

Qualifications

• 1 year of experience as a supervisor or manager in business, military or related fields.
• 2 years of sales or customer service experience.
• 1 year of experience managing and reviewing operational expenses and revenue.

Responsibilities

• Manage the store’s services business, overseeing repairs and car installations to maximize efficiency and provide excellent customer experiences.
• Provide work direction, ongoing training, career development and performance management to your Geek Squad Agents and supervisors across the micro-market.
• Analyze reporting and performance indicators, including customer satisfaction, turn time, productivity and revenue metrics to identify gaps and lead the team to improve results.
• Coach and develop leaders and Geek Squad Agents to meet or exceed their role expectations and support their career goals.
• Drive revenue and operating income growth by tailoring your leadership to each location’s needs.

Job description

As the Retail Services Experience Manager, you’ll oversee the day-to-day leadership duties related to Geek Squad services within your micro-market of local Best Buy stores. You’ll ensure stores are staffed efficiently so employees can deliver excellent customer experiences. You’ll drive customer and employee engagement strategies for computer and cellphone repair as well as car electronics installations. You’ll also be responsible for driving employee development and performance management.

What You’ll Do

• Manage the store’s services business, overseeing repairs and car installations to maximize efficiency and provide excellent customer experiences
• Provide work direction, ongoing training, career development and performance management to your Geek Squat Agents and supervisors across the micro-market
• Analyze reporting and performance indicators, including customer satisfaction, turn time, productivity and revenue metrics to identify gaps and lead the team to improve results
• Coach and develop leaders and Geek Squad Agents to meet or exceed their role expectations and support their career goals
• Drive revenue and operating income growth by tailoring your leadership to each location’s needs

Basic Qualifications

• 1 year of experience as a supervisor or manager in business, military or related fields
• 2 years of sales or customer service experience
• 1 year of experience managing and reviewing operational expenses and revenue

Preferred Qualifications

• Inventory control and/or technology repair experience
• Multi-location retail experience

What’s In It For You

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our Benefits Include

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About Us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Position Type: Full time