Tech Delivery & Product Manager — Market Impact

Information Technology Senior Management Forum; Reston (VA); On-site; USD 109,000 - 142,000; Full time

Job summary

Fannie Mae invites a Sales Engineer - Lead Associate to lead assessment of customer needs, translate complex technology into clear guidance, and drive product adoption across Single Family digital mortgage solutions.

You will build trusted relationships with lenders and internal stakeholders, inform product teams with market insights, and help clients realize value through effective engagement and change management.

Qualifications

• At least 4 years of experience in customer-facing roles such as sales engineering, solutions consulting, account management, client engagement, business consulting, mortgage technology, financial services, or a related field.
• Experience assessing customer business processes and operational workflows to identify opportunities for technology adoption, process improvement, and business value.
• Ability to translate complex technical concepts into clear, customer-focused guidance for audiences with varying levels of technical expertise.

Responsibilities

• Independently assess customer business needs, processes, and technology workflows to identify adoption opportunities, address obstacles, and support successful delivery of Fannie Mae digital products and programs.
• Present complex topics into clear guidance for lender clients and internal stakeholders, while sharing customer feedback and market insights with product teams to inform future enhancements.
• Use strong knowledge of Fannie Mae solutions to support customer engagement, strategic account planning, and product adoption.
• Build trusted relationships with internal and external stakeholders to drive alignment, collaboration, and measurable adoption outcomes

Skills

Account Management

Account Planning

Customer Engagement

Fostering Collaboration

Marketing Insights

Oral Communications

Product Adoption

Technical Knowledge

Written Communication

Education

Bachelor's Level Degree (Required)

Job description

Fannie Mae invites a Sales Engineer - Lead Associate to lead assessment of customer needs, translate complex technology into clear guidance, and drive product adoption across Single Family digital mortgage solutions.

You will build trusted relationships with lenders and internal stakeholders, inform product teams with market insights, and help clients realize value through effective engagement and change management.