Technology Delivery Advisor - Single Family Market Engagement

Fannie Mae; Reston (VA); On-site; USD 141,000 - 184,000; Full time

Benefits offered by this job

Health benefits

Employee incentive program

Career development

Job summary

FannieMae in Reston, VA seeks a Sales Engineer Advisor to advance technology strategy and execution for Market Engagement. You’ll work with SFME and other departments to expand lender relationships and promote FannieMae tools across mortgage markets.

The role requires strong analytical and communication skills, with the ability to present to executives and coordinate cross-functional activities in a fast-paced environment. On-site in Reston.

Qualifications

• Understanding of primary and secondary mortgage markets and loan lifecycle.
• Ability to translate business needs into technical solutions across projects.
• Strong communication with executives and cross-functional teams.
• Experience with market engagement and customer-focused strategies.

Responsibilities

• Advise team on promoting and selling FannieMae products and services to expand lender relationships nationwide.
• Coordinate operational activities for the team with executives and staff managers.
• Act as liaison between SFME and other departments to drive adoption of tools and programs.
• Provide SME guidance, best practices, and recommendations to the team.
• Develop training and communicate customer feedback to product teams for enhancements.
• Identify opportunities and support customer engagement strategies across projects.

Skills

Mortgage market knowledge

Analytical skills

Stakeholder communication

Executive presentation

Relationship building

Education

Bachelor’s Degree or equivalent

Job description

Job Description

Playing an essential role in the U.S. economy, FannieMae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join FannieMae to grow your career and help people find a place to call home.

As a valued contributor to our team, you will advise team members on processes and procedures for assessing the potential application of enterprise technology products or services and offer solutions that meet customer needs. Additionally, you will be responsible for planning, managing, or coordinating operational activities for the team with the help of executives and staff managers. As a Sales Engineer Advisor for the Market Engagement Technology Team, you will work with considerable latitude and autonomy in driving forward FannieMae’s strategy and execution.

You will serve as a key liaison between Single-Family Market Engagement (SFME) and other departments across Single-Family and Operations with the primary goals of expanding lender relationships and increasing adoption of FannieMae tools and programs. You will provide value-added expertise to SFME’s internal partners by identifying opportunities, supporting customer engagement strategies, and promoting enhancements to FannieMae offerings. This position operates as a strategy role within the team, with close alignment and engagement with SFME leadership.

Impact You Will Make

The following responsibilities will enable you to make a difference:

• Acts as the Technology Team liaison across all SFME Verticals, attending key meetings, sharing insights, and serving as the main point of contact for internal customer-related requests.
• Provide subject matter expertise, best practices, and recommendations to the team.
• Determine the customer business needs and processes across multiple projects, programs, or products, while identifying and resolving conflicting or complementary needs across customer groups.
• Advise team on promoting and selling FannieMae's products and services to make sure people across the country have access to affordable financing opportunities.
• Apply extensive knowledge of industry principles, company products, and client needs to develop technical training on complex topics for clients.
• Communicate critical customer feedback about digital products and programs to product teams for future developments.

Experience

Minimum Required Experiences:

• At least 6 years of related experience
• Knowledge of the primary and/or secondary mortgage markets and loan lifecycle.
• Possess strong analytical, problem solving and business process redesign skills.
• Demonstrated strong verbal and written communications skills.
• Ability to present to all levels (including C-level executives).
• Proven ability to develop strong relationships both within and outside the organization.
• Ability to create and communicate metrics related to customer engagement success.
• Must have a good understanding of FannieMae technologies and products (e.g. Day One Certainty, Desktop Underwriter, etc.)
• Ability to articulate customer feedback to FannieMae product teams in an effort to improve FannieMae’s product offerings.
• Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work.

Desired Experiences:

• Bachelor’s Degree or equivalent
• Experience working with enterprise-level clients in the mortgage or fintech space.
• Knowledge of FannieMae products, tools, and solutions (e.g., Desktop Underwriter®, Collateral Underwriter®, or Servicing Marketplace).

Qualifications

Education: Bachelor’s Level Degree (Required)

Compensation & Benefits

Requisition compensation: 141000 to 184000

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications.

As part of our comprehensive benefits package, FannieMae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.

This position is eligible to participate in a FannieMae incentive program (subject to the terms of the program).

Equal Opportunity and Accommodations

FannieMae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor.

FannieMae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.