Solutions Engineering Lead — Mortgage Tech & Adoption

Fannie Mae; Reston (VA); On-site; USD 109,000 - 142,000; Full time

Benefits offered by this job

Incentive program

Comprehensive benefits

Job summary

Fannie Mae is seeking a solutions-focused professional who will lead teams in assessing customer business needs and technology workflows, identifying adoption opportunities, and supporting successful delivery of digital products and programs across mortgage and financial services.

You will translate complex topics into clear guidance for lender clients and internal stakeholders, build trusted relationships to drive collaboration, and harness knowledge of mortgage tech to promote product adoption

Qualifications

• Bachelor's Level Degree is required.
• Experience in customer-facing roles such as sales engineering, solutions consulting, account management, client engagement, business consulting, mortgage technology, financial services, or related field.
• Ability to translate complex technical concepts into clear guidance for varied audiences.
• Knowledge of mortgage lending, loan origination, underwriting, or digital mortgage technologies.
• Experience building trusted relationships with clients and cross-functional stakeholders to drive collaboration and product adoption.
• Strong presentation, communication, and consultative problem-solving skills.
• Ability to manage multiple customer engagements independently in a fast-paced environment.
• Shows curiosity and adaptability in learning and applying new technologies, including AI.
• Bachelor's Degree or Equivalent experience.

Responsibilities

• Independently assess customer business needs, processes, and technology workflows to identify adoption opportunities, address obstacles, and support successful delivery of Fannie Mae digital products and programs.
• Present complex topics into clear guidance for lender clients and internal stakeholders, while sharing customer feedback and market insights with product teams to inform future enhancements.
• Use strong knowledge of Fannie Mae solutions to support customer engagement, strategic account planning, and product adoption.
• Build trusted relationships with internal and external stakeholders to drive alignment, collaboration, and measurable adoption outcomes.

Skills

Account Management

Account Planning

Customer Engagement

Fostering Collaboration

Marketing Insights

Oral Communications

Product Adoption

Technical Knowledge

Written Communication

Education

Bachelor's Degree

Job description

Fannie Mae is seeking a solutions-focused professional who will lead teams in assessing customer business needs and technology workflows, identifying adoption opportunities, and supporting successful delivery of digital products and programs across mortgage and financial services.

You will translate complex topics into clear guidance for lender clients and internal stakeholders, build trusted relationships to drive collaboration, and harness knowledge of mortgage tech to promote product adoption