Tech Control Technician

JCS Solutions LLC; Camp Springs (MD); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Tech Control Technician to join their dynamic Cyber Support Center team. This role offers a unique opportunity to engage in innovative solutions while collaborating with a high-performing team. You will be responsible for providing technical support, problem resolution, and ensuring circuit availability in a fast-paced environment. With a commitment to excellence and a culture of inclusiveness, this position is perfect for those looking to grow their career in a supportive and innovative workplace. If you thrive in a collaborative setting and are ready to take on challenges, apply today!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-and-Long Term Disability

Paid Time Off (PTO)

401k Retirement Plan with Employer Match

Annual Professional Development Reimbursement

Qualifications

• Minimum of two years relevant experience in technical support.
• Ability to communicate effectively and maintain a positive attitude.

Responsibilities

• Perform engineering for new circuit installations and modifications.
• Provide technical support for end-user services and network expansions.

Skills

Technical Support

Problem Resolution

Communication Skills

Multi-tasking

Decision Making

Education

Bachelor's Degree

Master's Degree

Tools

Security+ Certification

Job description

Job Description

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!

Job Summary:

JCS Solutions has a need for a Tech Control Technician to join our growing Cyber Support Center (CySC) team to collaborate and work in coordination with other Tech Controllers personnel within the National Capital Region. The position is 100% on-site at Joint Base Andrews. This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today!

What’s in it for you:

• Join a premier technology firm specializing in innovative solutions.
• Be part of a collaborative, inclusive, and innovative work culture.
• Enjoy tremendous growth potential in a high-performing team environment.
• A robust benefits package:
• Health, dental, and vision insurance
• Life insurance
• Short-and-long term disability
• Paid time off (PTO)
• 401k retirement plan with employer match
• Annual Professional Development Reimbursement Program
• And more!

What you will do:

The specific duties include but are not necessarily limited to the following:

• Perform engineering for new circuit installations, modifications, and deactivations.
• Provide technical and operational support to end-user services, network expansions, and modernization of telecommunications backbone systems.
• Provide problem resolution for all hardware and software elements of the data communication circuits maintained by the work center to include Commercial and GFE owned networks.
• Provide outage and restoration information as required, including restore times.
• Ensure the availability of the circuits in coordination with other work centers as required.
• Perform status updates and circuit monitoring as required.
• Be comfortable in a fast-paced environment.
• Be technically strong and able to make quick, sound decisions.
• Maintain excellent communication and collaboration skills.

What you will bring:

• An active DoD Secret Clearance
• Valid DoD 8570 IAT Level II or IAM II certification (e.g., current Security+ certification)
• A bachelor’s degree
• Education and experience may be substituted with:
• A master’s degree and the ability to attain a Security+ce or equivalent DoD 8570 IAT level II certification within 6 months.
• No degree with 6 years of relevant experience demonstrating proficiency and a current Security+ce or equivalent certification.

This position requires a minimum of two years’ relevant experience. Demonstrated ability to communicate effectively orally and in writing, with a positive customer service attitude. Strong multi-tasking skills in a fast-paced environment are essential.

How you will wow us:

Knowledge of Air Force, Pentagon, and/or AFNCR is a plus.

JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next-generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and IT solutions to federal agencies.

We promote a culture of collaboration, inclusiveness, inspiration, and innovation. JCS has been certified as a Great Place to Work for four consecutive years and was named one of Washington Post’s Top Places to Work for 2024.

Our employees embody our core values, and we seek others who do too:

• Customer Experience: Strive for excellence and delight our clients
• Innovation: Embrace creative thinking for growth and solutions
• Accountability: Take ownership and pride in our actions
• Inspire: Be inspired to excel and have fun
• Integrity: Do the right thing, always
• Stewardship: Manage entrusted resources carefully

Commitment to Non-Discrimination: All qualified applicants will receive consideration without regard to protected statuses under applicable laws.

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