Tech & AV Support Specialist (Mac & Jamf Pro)

Sacred Heart Greenwich

Greenwich (CT)

On-site

USD 60,000 - 80,000

Full time

5 days ago

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Job summary

Sacred Heart Greenwich is seeking a Full-Time Technical Support Specialist/Media Specialist to support students, faculty and staff in a dynamic school setting with a 1:1 laptop program for grades 5-12. The role covers help-desk duties, hardware/software troubleshooting, and AV support for events, with occasional after-hours work.

The ideal candidate will have strong Mac and Windows experience, proficiency with Jamf Pro, and the ability to train users.

Qualifications

Three or more years of experience supporting multiple users in Mac and Windows environments.
College or technical degree in technology or equivalent experience.
Commitment to ongoing professional development in relevant technology.
Hands-on experience with current hardware and software capabilities.
Preferred: Jamf Casper Suite, macOS/Windows troubleshooting, networking basics, Google Workspace for Education and Office 365, ticket management, asset tracking.

Responsibilities

Manage day-to-day help-desk operations and ticketing system.
Provide hardware/software support and first-contact resolution.
Offer end-user training and create how-to documentation/videos.
Support AV setups for meetings and events, including evenings/weekends as needed.
Maintain school computer systems and networks in collaboration with vendors.