Tech Support Specialist — Apple & Windows Helpdesk

IT; Austin (TX); On-site; USD 39,000 - 47,000; Full time

Job summary

Texas School for the Deaf IT in Austin, TX is seeking a Technology Support Specialist to provide first-line support for hardware, software, and connectivity. You will deploy and manage Apple/Windows devices across classrooms, offices, and dorms while assisting staff and students with account provisioning and access.

The role requires hands-on experience with macOS and Windows, plus knowledge of MDM tools like Jamf Pro/School.

Qualifications

• Bachelor’s degree in a computer-related field and one year of professional tech support experience.
• Hands-on experience with Apple macOS and Windows in work or education settings.
• Experience supporting staff and students with hardware, software, and network connectivity.

Responsibilities

• Provide first-line technical support for hardware, software, and network issues.
• Deploy and manage Apple/Windows devices using MDM tools (e.g., Jamf).
• Support technology across classrooms, offices, and dorms; manage user accounts and access.

Skills

Technical support

Apple devices

Windows

Networking

Education

Bachelor's degree in CS/IT

Tools

Jamf Pro/School

Google Workspace

Job description

Texas School for the Deaf IT in Austin, TX is seeking a Technology Support Specialist to provide first-line support for hardware, software, and connectivity. You will deploy and manage Apple/Windows devices across classrooms, offices, and dorms while assisting staff and students with account provisioning and access.

The role requires hands-on experience with macOS and Windows, plus knowledge of MDM tools like Jamf Pro/School.